Roselle Y. - Virtual Assistant | Lead Generation | Customer Service

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Virtual Assistant | Lead Generation | Customer Service

Travel & Reservation Support – Experienced in supporting travel advisors and clients, managing bookings, coordinating travel arrangements, and assisting throughout the customer journey from inquiry to post-travel follow-up. Customer Service & Client Relations – Over 20 years of experience providing professional, courteous, and solutions-focused customer support through phone, email, live chat, and messaging. Technical Support & Troubleshooting – Skilled in identifying customer needs, providing technical assistance, troubleshooting software and internet-related concerns, and explaining solutions clearly to customers with different levels of technical knowledge. Email & Live Chat Support – Experienced in handling high-volume customer interactions, responding to inquiries, resolving concerns, and maintaining service quality and customer satisfaction. Lead Generation & Sales Support – Experienced in engaging prospects through chat and text-based conversations, generating leads, promoting products and services, and supporting sales objectives. Administrative & Organizational Skills – Able to manage multiple tasks, process information accurately, maintain records, follow established procedures, and work efficiently under pressure. Problem-Solving & Analytical Skills – Skilled in reviewing customer history and account information, identifying issues, analyzing available information, and providing appropriate resolutions. Communication Skills – Strong interpersonal and written communication skills, with training in English communication, business writing, and communication proficiency. Compliance & Account Security – Experienced in handling account-related concerns, online safety, terms of service, and customer account security while following established policies and procedures. Team Collaboration – Comfortable working independently as well as collaborating with advisors, clients, and cross-functional teams to accomplish shared goals. Performance & Quality Focus – Experienced in working with performance standards involving resolution, customer satisfaction, average handling time, and service quality. Training & Instruction – Background in teaching, mentoring, laboratory instruction, and professional training, demonstrating the ability to explain information clearly and guide others effectively.

Skills & Expertise

Languages

Industries Supported

Hire Roselle for: VA for SaaS, VA for E-commerce, VA for Retail, VA for B2B, VA for Real Estate