Mary A. – Virtual Assistant | Lead Generation & DM Outreach | Administrative Support

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Virtual Assistant | Lead Generation & DM Outreach | Administrative Support

Hi! I’m Mary Ann, I have over 6 years of experience in the BPO industry as a Customer Service Representative, supporting a major US-based telecommunications account. I handled inbound calls, assisting customers with billing concerns, technical troubleshooting, account changes, and general inquiries. In my role, I worked in a fast-paced environment managing high call volumes while ensuring accurate documentation using CRM tools. I became skilled at explaining complex billing details in a simple way, resolving technical and account-related issues efficiently, and delivering clear, professional support to customers. While I may not yet have direct experience with all virtual assistant tools and platforms, I am highly trainable and a fast learner. I take initiative in learning new systems, researching processes, and adapting quickly so I can provide reliable support and contribute effectively to any team. What I Can Help You With: • Customer Support (Email and Chat) • Administrative Support & Operations Management • Calendar & Email Management • Data Entry & CRM Management • Appointment setting and follow-ups • Lead Generation & Research • Basic Graphic Design (Canva) • General Virtual Assistance Tasks Tools & System: Communication: Slack, Zoom, Microsoft Teams, Skype Productivity: Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Office Task Management: Trello, Asana, Notion (familiar or willing to learn) Customer Support Tools: Email and chat support systems (Zendesk – adaptable) File Management: Google Drive, Dropbox Social Media Tools: Meta Business Suite, Facebook Pages, Instagram Messaging, Canva Remote Work Setup: Reliable internet connection and work-from-home readiness Why Hire Me? Because I don’t just complete tasks—I make your work easier. • Reliable—you won’t have to follow up on me constantly • Organized—I keep things clear, structured, and on track • Fast learner—I quickly adapt to new environments, tools, and processes • Strong communicator with a professional and friendly approach • Calm under pressure with attention to detail and accuracy Most importantly, I treat your business like it’s my own—making sure everything is handled properly and on time. If you’re looking for someone who can support your business across different areas—not just one role—I’d be happy to help. Ready to be your VA! Let’s work together.

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Hire Mary for: VA for Insurance, VA for Healthcare, VA for Finance, VA for SaaS, VA for Consultants