Lorna D. - Virtual Assistant | Operations and Customer Support

Q: Can I interview Lorna before hiring?

Absolutely! You can request a video interview with Lorna before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Lorna work in?

Lorna is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Lorna work full-time and weekends?

Yes, Lorna is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Lorna use?

Lorna is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Lorna start?

Lorna can typically start within 24-48 hours after you finalize the contract.

Q: Does Lorna sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Lorna to sign.

Kenya

$7.50

per hour

$1,200

per month

4.8(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed47 WPM

📶 Connection78 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Lorna

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2
Request an interview
Meet in 15 minutes
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About Lorna D.

Lorna specializes in | operations and customer support work, backed by 4 years in the field. Lorna handles Social Media Management and Content Strategy, plus Customer Support and Email Handling. Book Lorna for $7.5/hr - full-time monthly rate is $1,200.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Lorna's Rate

7.50

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Operations and Customer Support

Hi there! I'm Lorna, a Virtual Assistant based in Nairobi, Kenya, with 4+ years of experience in customer support and operations. What I Can Help You With: ✅ Customer Support: I've handled 500+ clients annually, created response templates that reduced repeat questions by 20%, and managed high-volume email communication. ✅ Operations & Process Improvement: I currently serve as Operations Manager for a US-based foundation, streamlining volunteer onboarding and daily workflows. I don't just follow processes; I make them better. ✅ Social Media Management: I'm a digital creator documenting my remote work journey on YouTube and Instagram. I use Canva and CapCut to create visual content that engages audiences. ✅ Remote Coordination: I've worked remotely with US and Africa time zones using tools like Bitrix24, Google Meet, HubSpot, Notion, and ClickUp. Why Work With Me? - 4+ years professional experience (hotel industry + remote contracts) - Certified in Project Management (Google), AI Essentials, and Virtual Assistance - Self-starter, I don't need micromanaging - Clear communicator, I write well and speak clearly - Available full-time, flexible hours I'm looking for long-term or project-based remote work where I can use my operations, support, and communication skills to help your business grow. Let's chat about how I can help you.

$7.50

Hourly Rate

$1,200

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Content Strategy Customer Support Email Handling Time Management CRM Autotask Project Management Google Docs Process Improvement

Languages

EnglishFilipino

Industries Supported

Hire Lorna for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Consultants

Client Reviews

🚗

Gregory Nelson - 9 months ago

Automotive Dealer

Professional approach and excellent follow-through on all tasks.

Frequently Asked Questions about Lorna D.

Can I interview Lorna before hiring?

Absolutely! You can request a video interview with Lorna before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Lorna work in?

Lorna is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Lorna work full-time and weekends?

Yes, Lorna is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Lorna use?

Lorna is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Lorna start?

Lorna can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Lorna sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Lorna to sign. This ensures your confidential business information stays protected.