Grace O. - Virtual Assistant | Ops Support & Customer Service

Kenya

$6.60

per hour

$1,056

per month

4.8(0 reviews)

Kenya

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed46 WPM

📶 Connection65 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Grace

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About Grace O.

A Kenya-based virtual assistant | ops support & customer service, Grace combines 8 years of experience with a 4.8-star track record. Skilled in Stripe and 3 other areas including Zendesk, Customer Service, Customer Support. Hire Grace at $6.6/hr or $1,056/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Grace's Rate

$1,056/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Ops Support & Customer Service

I have worked in customer support and operations for more than seven years, including roles at Grain Intelligence and Stima Boda. My main focus is resolving customer issues quickly and catching problems early, whether that means handling support tickets through Intercom, flagging and triaging CRM issues in HubSpot or Salesforce, or spotting broken automations in Zapier and looping in engineering when needed. At Grain Intelligence I helped bring the average response time down to about an hour and improved first-contact resolution by roughly 15 %. I have also worked on workflow documentation and process improvements that made daily operations simpler for the team. If you bring me on, you get someone who handles support quickly and reliably, flags system issues before they escalate, documents problems clearly so teams can act on them, and communicates steadily with both clients and internal teams. I take full ownership of my tasks and see them through to completion.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Freelance

Availability

8 years

Experience

Jobs Done

Skills & Expertise

Stripe Zendesk Customer Service Customer Support Data Entry Intercom Salesforce.com HubSpot Email Support Email Communication

Languages

EnglishFilipino

Industries Supported

Hire Grace for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👱‍♀️

Amanda White - 2 months ago

Fitness Brand Co

Grace has been instrumental in growing our online presence. Truly exceptional!

Frequently Asked Questions about Grace O.

Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Grace work in?

Grace is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign. This ensures your confidential business information stays protected.