Alex K. - Virtual Assistant | Travel & Tourism Specialist | Customer Support & Administrative Assistant

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Virtual Assistant | Travel & Tourism Specialist | Customer Support & Administrative Assistant

I am a reliable and detail-oriented Virtual Assistant with a strong foundation in travel and tourism, customer support, and administrative coordination. I hold a Diploma in Travel and Tours from Kenya Utalii College, including specialized training in Travel Agency Techniques Foundation and Consultancy, giving me a solid understanding of client-facing service delivery and operational processes. Since February 2025, I have worked as a Travel Consultant and Sales Executive at Polant Travels and Expedition, where I managed itinerary design, coordinated flights, hotels, and transfers, and handled B2B account management for corporate and agency clients. This role sharpened my ability to multitask, communicate clearly under pressure, and maintain organized, accurate records across multiple ongoing client relationships skills that translate directly into VA work such as scheduling, follow-ups, and CRM management. I am proficient with a range of tools including We Travel, Wetu, Tripply, and Safari Bookings for travel-specific workflows, alongside Google Workspace, ClickUp, and Slack for general task and team management. I also hold a Certificate in Computer Applications from Comtech College, earned with overall Distinction, including strong scores in MS Excel, Word, and PowerPoint. I bring excellent written and verbal English communication, a friendly and professional phone manner, and the discipline to work independently while meeting deadlines. I am comfortable with outbound and inbound calls, appointment scheduling, lead follow-up, data entry, and general administrative support. I am a fast learner who picks up new tools and systems quickly, and I am currently expanding my skill set into AI-assisted workflows and remote work best practices. I am looking for opportunities where I can deliver consistent, high-quality support while growing long-term with a client or company.

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Hire Alex for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare