Lilian K. - Virtual Assistant/Customer Service/Admin/Calendar/Email Management

Kenya

per hour

$800

per month

4.9(0 reviews)

Kenya

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed67 WPM

📶 Connection94 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Lilian

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2
Request an interview
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About Lilian K.

Lilian works as a dedicated virtual assistant/customer service/admin/calendar/email management with 4 years of professional experience. Lilian focuses on Customer Service, Customer Support, Property Management, Google Workspace for clients worldwide. Available at $5 hourly ($800 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Lilian's Rate

$800/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant/Customer Service/Admin/Calendar/Email Management

I'm a detail-oriented Virtual Assistant with over a decade of experience supporting property managers, Airbnb hosts, and customer-facing businesses remotely. I currently support two property operations teams simultaneously — managing leads, work orders, tenant communications, and maintenance coordination in Entrata, while also running end-to-end Airbnb guest support (bookings, check-ins, cancellations, and escalated issue resolution) for a US-based short-term rental portfolio. What I bring to the table: Leasing & Property Support — Entrata lead management, work order creation, rent application processing, and inbox/inquiry handling across Zillow and Craigslist Guest & Tenant Relations — Empathetic, policy-compliant issue resolution across live chat, phone, and email, with a track record of high satisfaction ratings Operations Coordination — Cleaning crew scheduling via Turno, field team calendar management, maintenance dashboard audits, and daily huddle coordination with maintenance leads Project & Task Management — Asana workflow tracking for cross-functional teams Fraud & Risk Background — 10+ years investigating fraud, verifying identities, and authenticating payments, which sharpens my attention to detail and judgment on sensitive guest/tenant issues Admin & Communications — Calendar and email management, document organization, newsletter creation, and event coordination I'm ALX-certified as a Virtual Assistant and fluent in Google Workspace, Microsoft Office, Entrata, Turno, Zillow, and Asana. Clients work with me because I combine genuine hospitality instincts with operational discipline — I catch the details that keep properties running smoothly and guests/tenants happy, and I follow through without needing to be chased.

Hourly Rate

$800

Monthly (Est.)

Part-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Property Management Google Workspace Email Management Scheduling and Calendar Management Google Calendar Phone and Email Support VRBO Airbnb Virtual Assistant

Languages

EnglishFilipino

Industries Supported

Hire Lilian for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

👩‍🦱

Nicole Brown - 2 months ago

Beauty Boutique

Absolutely amazing! Lilian handles everything with such professionalism.

Portfolio

Frequently Asked Questions about Lilian K.

Can I interview Lilian before hiring?

Absolutely! You can request a video interview with Lilian before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Lilian work in?

Lilian is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Lilian work full-time and weekends?

Yes, Lilian is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Lilian use?

Lilian is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Lilian start?

Lilian can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Lilian sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Lilian to sign. This ensures your confidential business information stays protected.