Michelle C. - Virtual Assistant|Property Management|Customer Service Expert

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Virtual Assistant|Property Management|Customer Service Expert

I helped design banking app icons, collaborated with the technical team in India, and managed daily logistics and supplier payments. I also handled omnichannel customer tech support, managing everything from anti-virus setups and installations to licensing and refund requests via VoIP, chat, and email. I ran an administrative and bookkeeping operation where I handled client calendars, billing invoices, accounts payable, and petty cash. I also created a customized time-tracking system in Microsoft Excel to streamline the labourers’ schedule. Throughout my career, I’ve specialized in the human heart of service. I bridge the gap between technical operations and end-users. I don’t just implement and roll-out software but I often listen to stakeholders to build seamless digital experiences that drive trust and revenue. Whether I’m managing global distribution channels or training end-users, my goal is always to make operations seamless and feel effortless for the customer. I handle online storefront operations for handmade crafts, jewelry boxes, and lamp shades using Shopify. I helped design a website for a boutique hotel and restaurant on Wix. I used the Jumia marketplace for sales and distribution of power protection equipment. I hosted a few properties via Airbnb. I frequently accessed the Host Dashboard, optimized the rate per night, responded to guest enquiries, and ensured everything was on the right track from pre-arrival to post-departure. I would like to transition to a full-time remote work environment to balance my family commitments while maintaining my high standards of professional output. I am deeply dedicated and results-driven, prioritizing my work obligations and operating with the utmost integrity and accountability. I have used the following tools: Airbnb Host Dash Board, Agoda YCS (Yield Control System), B[hidden] Extranet, Expedia Partner Central Zendesk, Channel Management , Trello, Microsoft 360 degrees, Zero, Mailchimp, Meta Business, Zoho, Quicken, Google Workspace, HubSpot, QuickBooks, Sales Force,Skype

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Hire Michelle for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Marketing Agencies, VA for Influencers