Vanessa m. - Virtual Assitant I Customer Services Representaive/Specilaist

Philippines

per hour

$1,120

per month

4.5(0 reviews)

Philippines

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed35 WPM

📶 Connection81 Mbps

✅ Success Rate97%

Meet Vanessa

Hire Vanessa

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Vanessa

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Vanessa m.

A Philippines-based virtual assitant i customer services representaive/specilaist, Vanessa combines 2 years of experience with a 4.5-star track record. Skilled in Digital Marketing and 3 other areas including Customer Service, Virtual Assistant, Retail Sales. Hire Vanessa at $7/hr or $1,120/mo for 160 hours.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Vanessa's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assitant I Customer Services Representaive/Specilaist

I am a platform-agile Customer Service with two years of proven experience managing premium international accounts (US/UK) for global brands like Virgin Media O2 and Vivint. What sets me apart is a unique multicultural and technical background: I hold a Bachelor’s degree in Business Administration, a TESDA Bookkeeping NC III certification, and possess native-level spoken Cantonese fluency from being raised in Macau. I bridge the gap between high-caliber customer support and analytical administration. I am deeply comfortable working independently in remote environments, navigating complex digital workflows, and maintaining data-driven CRM systems without direct supervision. Whether handling high-volume voice/chat queues, de-escalating complex billing disputes, or executing content analysis and appointment setting, I treat every task as a roadmap to business efficiency. Core Areas of Expertise: • Multichannel Support: Fluent English and conversational Cantonese voice, chat, and email operations exceeding CSAT and FCR metrics. • E-Commerce & Helpdesk Systems: Advanced hands-on navigation of Salesforce CRM, Gorgias Helpdesk, Shopify backends, and Amazon Seller Central. • Financial & Data Administration: Proficient in credit auditing, account ledger balancing, invoicing workflows, and spreadsheet management (MS Excel/Google Sheets). • Global Collaboration Tech: Daily proficiency using Lark, DingTalk, WeChat, Viber, Loom, Skype, Zoom, and Slack across cross-border teams. I bring a highly disciplined work ethic, emotional resilience, and the multi-platform agility needed to streamline your operations from day one. Let’s collaborate to help your business scale securely!

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

2 years

Experience

Jobs Done

Skills & Expertise

Digital Marketing Customer Service Virtual Assistant Retail Sales E-Commerce and Sales Support

Languages

EnglishFilipino

Industries Supported

Hire Vanessa for: VA for Agencies, VA for Startups, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

👨‍🍳

Jason Wright - 8 months ago

Restaurant Group

Reliable, efficient, and always positive. A pleasure to work with.

Frequently Asked Questions about Vanessa m.

Can I interview Vanessa before hiring?

Absolutely! You can request a video interview with Vanessa before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Vanessa work in?

Vanessa is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Vanessa work full-time and weekends?

Yes, Vanessa is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Vanessa use?

Vanessa is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Vanessa start?

Vanessa can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Vanessa sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Vanessa to sign. This ensures your confidential business information stays protected.