Karen R. - Administrative Support & Surplus Recovery Virtual Assistant

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Administrative Support & Surplus Recovery Virtual Assistant

Profile Summary Hi, I'm Karen, a dedicated and results-oriented Virtual Assistant with more than 20 years of experience in customer service, client support, administrative assistance, CRM management, and lead qualification. Throughout my career, I have helped businesses build strong client relationships, manage day-to-day operations efficiently, and deliver exceptional customer experiences. For nearly five years, I worked as a Foreclosure Surplus Recovery Specialist and Client Support Specialist, where I contacted homeowners and heirs, qualified leads, scheduled legal consultations, managed CRM databases, performed skip tracing, conducted research, maintained detailed case documentation, and coordinated with legal teams while handling highly confidential information. This role strengthened my communication, organization, and problem-solving skills while teaching me how to work independently in a fully remote environment. Before transitioning into remote work, I spent over 15 years in the BPO industry supporting customers for telecommunications, banking, technical support, sales, and customer service accounts. These experiences helped me develop excellent communication skills, patience, empathy, and the ability to resolve complex customer concerns while consistently providing outstanding service.

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Hire Karen for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare