Oluchukwu F. - Airbnb Virtual Assistant | Guest Communications | Customer Service

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Airbnb Virtual Assistant | Guest Communications | Customer Service

Vacation rentals don’t succeed because of the property alone; they succeed because the systems behind them are fast, structured, and consistently executed. I help Airbnb hosts and short-term rental managers run high-performing listings by operating as an embedded co-host responsible for guest communication, end-to-end operations, and performance support that directly impacts reviews, occupancy, and revenue. I bring experience across 60+ short-term rental listings, supporting guest communication, operational workflows, and multi-system coordination across different property setups. I also manage damage claims and resolution processes with a 95% success rate, ensuring issues are properly documented, escalated, and resolved efficiently. I’m Favour, and I focus on keeping listings operating smoothly, guests supported without delay, and operations structured enough to scale without constant oversight. **My Expertise Covers** ✔ Full guest communication (inquiries, bookings, in-stay support, check-out follow-ups) in markets including Dubai, USA, Australia, UK, Europe, and Canada. ✔ Fast response (within 10 minutes) handling to improve guest satisfaction and booking confidence ✔ More consistent 5-star guest experiences through structured communication systems ✔ Ensuring seamless turnovers through coordinated cleaning and maintenance workflows ✔ Ensuring smooth day-to-day operations across guest, calendar, and turnover workflows ✔ Handling guest issues, complaints, and urgent situations professionally ✔ Dynamic Pricing Support ✔Smart Lock & Access Management ✔ Stronger protection of property revenue through structured claim management & resolution Support ✔ STR Property Research & Airbnb Arbitrage Support Systems & Tools I Work With: 💥Platforms: Airbnb • VRBO • BDC • Furnished Finder • Expedia • TripAdvisor • Agoda, etc. 💥PMS Systems: Guesty • Hospitable • Hostaway • Lodgify • OwnerRez • Hostfully 💥Operations & Communication: Google Workspace • Microsoft 365 • Slack • Trello • Asana • ClickUp • Notion • Monday 💥Pricing Tools: PriceLabs • Beyond Pricing • Wheelhouse 💥For cleaning: TurnoverBnB • Breezeway • Google calendar, etc 💥Market Intelligence: AirDNA • Zillow • Trulia • HotPads • Rabbu • Awning Client Feedback “Ezeh understands your goals, and her main priority is to achieve them. She is also very patient and helpful. I definitely recommend!” If you need a reliable STR co-host/manager who can take full ownership of guest communication and end-to-end listing operations, I can step in and support your property immediately. Let’s discuss your current setup and how to improve performance.

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Hire Oluchukwu for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Real Estate, VA for Property Management