Wambui - Amazon|Executive virtual assistant |airbnb manager|real estate|Graphicdesign|customerservice

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Amazon|Executive virtual assistant |airbnb manager|real estate|Graphicdesign|customerservice

Executive Virtual Assistant | Operations Coordinator | Customer Success | Social Media & E-commerce Support Specialist I’m Lucy, a highly dependable Executive Virtual Assistant, Operations Coordinator, and Social Media & E-commerce Support Specialist with over 6 years of hands-on experience supporting CEOs, entrepreneurs, startups, agencies, real estate professionals, healthcare providers, e-commerce businesses, and service-based companies worldwide. My expertise goes far beyond traditional administrative support. I specialize in creating organized systems, streamlining operations, managing client relationships, coordinating projects, and ensuring executives can focus on growing their businesses while I handle the operational details. I thrive in fast-paced remote environments where initiative, adaptability, and exceptional communication are essential. Throughout my career, I have successfully managed executive calendars, high-volume inboxes, CRM platforms, customer support operations, social media accounts, bookkeeping tasks, lead generation campaigns, appointment scheduling, and project coordination. I am proactive, highly organized, and committed to delivering high-quality work with minimal supervision. --- Core Expertise Executive & Administrative Support * Executive and Personal Assistance * Calendar & Schedule Management * Email & Inbox Management * Meeting Coordination & Minute Taking * Travel Planning & Itinerary Management * Document Preparation & File Organization * SOP Creation & Process Documentation * Internet Research & Market Research * Project & Operations Coordination * Task Management & Deadline Tracking * Data Entry & Database Management --- Customer Service & Client Success * Email, Chat & Phone Support * Customer Relationship Management * Complaint Resolution * Order Processing & Tracking * Client Onboarding * Customer Retention * Follow-ups & Client Communication * Live Chat Support * Professional Brand Communication Appointment Setting & Sales Support * Cold Calling * Appointment Scheduling * Calendar Coordination * Lead Qualification * CRM Updates * Sales Pipeline Management * Follow-up Campaigns * Prospect Outreach * Lead Generation * Sales Support Administration Social Media & Digital Marketing * Social Media Management * Content Creation & Scheduling * Canva Graphic Design * Facebook Marketing * Instagram Management * Pinterest Marketing * Amazon Account Support * Community Management * Direct Message Management * Facebook Group Engagement * Audience Growth Strategies * Basic SEO * Email Marketing Support * Content Calendar Planning Airbnb & Property Management * Guest Communication * Reservation Management * Calendar Coordination * Check-in & Check-out Support * Guest Issue Resolution * Property Listing Support * Review Management * Customer Experience Enhancement Bookkeeping & Financial Administration * QuickBooks * Invoice Creation * Accounts Payable & Receivable * Expense Tracking * Receipt Management * Financial Record Maintenance * Weekly Reporting * Property Cost Tracking * Rent Payment Coordination CRM & Business Systems * HubSpot * Zendesk * Freshdesk * Zoho CRM * Salesforce * BoldTrail * Trello * Asana * ClickUp * Notion * M[hidden] Industries Supported * Executive & Personal Assistance * IT & Technology * Healthcare * Real Estate * Property Management * Airbnb Hosting * E-commerce * Staffing & Recruitment * Marketing Agencies * Consulting * Coaching & Personal Brands * Hospitality * Retail * Construction * Cleaning Services Why Clients Hire Me ✔ 10+ years supporting international clients remotely ✔ Exceptional written and verbal English communication ✔ Highly organized with excellent time management ✔ Experienced managing multiple executives and projects simultaneously ✔ Strong problem-solving and decision-making skills ✔ Detail-oriented with exceptional follow-through ✔ Quick learner who adapts easily to new tools and systems ✔ Professional, trustworthy, and able to handle confidential information ✔ Self-motivated and productive with minimal supervision ✔ Strong customer service and relationship management skills ✔ Proven ability to meet deadlines in fast-paced environments ✔ Comfortable working across multiple time zones ✔ Reliable high-speed internet and dedicated home office Tools & Platforms * ChatGPT * Google Workspace * Microsoft Office 365 * Gmail & Outlook * Google Calendar * Canva * QuickBooks * HubSpot * Zoho CRM * Salesforce * Zendesk * Freshdesk * BoldTrail * Slack * Zoom * Trello * Asana * ClickUp * Notion * M[hidden] * Meta Business Suite * Shopify * Amazon Seller Central * Pinterest Business * Airbnb * Dropbox * Google Drive My Work Philosophy I believe a great Virtual Assistant does more than complete tasks—they create systems, solve problems, anticipate needs, and become a trusted extension of the business. I take ownership of my work, communicate proactively, and consistently deliver results that help businesses operate more efficiently and grow with confidence. Whether supporting an executive, managing customer relationships, coordinating projects, organizing operations, or driving engagement through digital marketing, I approach every responsibility with professionalism, integrity, and a commitment to excellence. Availability ✔ Full-Time or Part-Time ✔ Long-Term or Short-Term Projects ✔ Flexible with International Time Zones ✔ Available to Start Immediately If you're looking for a reliable, proactive, and experienced Virtual Assistant who can seamlessly manage operations, support your team, strengthen customer relationships, and help your business scale, I'd welcome the opportunity to work with you.

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Hire Wambui for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for YouTubers, VA for Content Creators