Fiona A. – Customer Care Specialist ,Executive VA, Admin VA

Q: Can I interview Fiona before hiring?

Absolutely! You can request a video interview with Fiona before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Fiona work in?

Fiona is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Fiona work full-time and weekends?

Yes, Fiona is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Fiona use?

Fiona is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Fiona start?

Fiona can typically start within 24-48 hours after you finalize the contract.

Q: Does Fiona sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Fiona to sign.

Kenya

$12.5

per hour

$2,000

per month

4.7(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed88 WPM

📶 Connection84 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Fiona

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About Fiona A.

With 5 years of hands-on experience, Fiona brings proven expertise as a customer care specialist ,executive va, admin va. Core competencies include Google Chrome, Shopify, Zendesk, Zoho. Rates: $12.5/hour or $2,000/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Fiona's Rate

12.5

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Care Specialist ,Executive VA, Admin VA

Experienced and empathetic Customer Care Specialist with over 4 years of experience in high-volume, customer-facing environments. Proven ability to manage sensitive interactions, communicate clearly, and resolve issues efficiently. Skilled in customer relationship management, technical support, and remote collaboration. Adept at using CRM tools such as Zendesk, Freshdesk, and Shopify to ensure smooth service delivery. Passionate about offering compassionate and reliable support to clients, especially during emotionally sensitive situations.

$12.5

Hourly Rate

$2,000

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Google Chrome Shopify Zendesk Zoho Helpdesk CRM Account Management Cold Calling SaaS

Languages

EnglishFilipino

Industries Supported

Hire Fiona for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for Sales Teams, VA for Real Estate

Client Reviews

💻

Justin Turner• 11 months ago

Software Dev Co

Quick learner and adapts to new tools fast. Highly recommended!

Frequently Asked Questions about Fiona A.

Can I interview Fiona before hiring?

Absolutely! You can request a video interview with Fiona before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Fiona work in?

Fiona is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Fiona work full-time and weekends?

Yes, Fiona is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Fiona use?

Fiona is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Fiona start?

Fiona can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Fiona sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Fiona to sign. This ensures your confidential business information stays protected.