Jan M. - Customer Care Specialist

Philippines

$7.7

per hour

$1,232

per month

4.8(0 reviews)

Philippines

Member since June 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed90 WPM

📶 Connection82 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Jan

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About Jan M.

A Philippines-based customer care specialist, Jan combines 10+ years of experience with a 4.8-star track record. Skilled in Shopify and 3 other areas including Zendesk, Customer Service, Order Processing. Hire Jan at $7.7/hr or $1,232/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Jan's Rate

$1,232/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Care Specialist

I am a customer experience professional with over 14 years of experience in customer support, virtual assistance, and team coaching. Throughout my career, I have developed a deep understanding of what it takes to deliver exceptional service — not just meeting expectations, but consistently exceeding them. My background covers the full spectrum of what a Virtual Assistant and Customer Service role demands. I have managed high-volume support queues, handled escalations, maintained CRM records, coordinated executive communications, and trained frontline agents — all while keeping quality and professionalism at the forefront of everything I do. I was promoted to a senior coaching role within just 13 months based on performance, which reflects my ability to deliver results and grow quickly within an organization. What sets me apart is my combination of speed and care. I have a proven track record of resolving 90 to 100 tickets per day while maintaining a 5-star CSAT rating — demonstrating that high volume and high quality are not mutually exclusive. I bring that same standard to every task, whether it is responding to a customer inquiry, managing a busy inbox, or supporting a team behind the scenes. I am highly adaptable, tech-savvy, and comfortable working independently in a remote environment. I take ownership of my responsibilities, communicate proactively, and always look for ways to make the people and processes around me better. I am not just looking for a job — I am looking for an opportunity to contribute meaningfully, grow professionally, and be a reliable partner to the clients and teams I work with.

$7.7

Hourly Rate

$1,232

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Shopify Zendesk Customer Service Order Processing Quality and Reliability Testing CRM Management Gorgias Escalations Desk Subscription Engagement Specialist Workflow Management

Languages

EnglishFilipino

Industries Supported

Hire Jan for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail

Client Reviews

🎮

Tyler Sanchez - 1 year ago

Gaming Studio

Fantastic VA! Understands our needs and delivers every time.

Frequently Asked Questions about Jan M.

Can I interview Jan before hiring?

Absolutely! You can request a video interview with Jan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Jan work in?

Jan is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Jan work full-time and weekends?

Yes, Jan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Jan use?

Jan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Jan start?

Jan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Jan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Jan to sign. This ensures your confidential business information stays protected.