Caroline K. - Customer Operations| Customer Support| Inbound Sales| E-commerce Ops| Billing Ops
Kenya
$5
per hour
$800
per month
Member since January 2026
Replies within 6 hours
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About Caroline K.
Looking for a reliable customer operations| customer support| inbound sales| e-commerce ops| billing ops? Caroline has spent 10+ years mastering this role. Day-to-day tasks span Communications, Report Writing, Research, Customer Service. Start at $5 per hour, or $800 monthly for 40 hours/week.
Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.
US Equivalent Salary
$4,800/mo
Caroline's Rate
$800/mo
Customer Operations| Customer Support| Inbound Sales| E-commerce Ops| Billing Ops
I genuinely like dealing with people, and I'm obsessed with how processes work and where they break. That combination has taken me across customer support, billing, collections, inbound sales, sales support, admin, e-commerce, and legal operations over the past 10 years. I've recovered failed payments, contributed to workflow improvements, qualified leads, supported sales teams, onboarded clients, managed accounts, handled escalations, and flagged process gaps often in the same week. Here's what that looks like in practice: I sit at the point where the customer experience meets the back-end operation and make sure neither side drops the ball. On the sales side, I know how to engage an inbound lead consultatively, understanding what they actually need and guiding them toward the right decision without pressure. On the operations side, I own the work, follow it through to resolution, and consistently spot where processes can improve and bring ideas to the table that stick. I've contributed to cutting turnaround times by 20%, driven an 18% increase in active users, and maintained 95%+ CSAT across roles most teams would staff with two people. I also genuinely love new tools, I pick them up fast and I'm currently building on that by learning AI automations and workflow tools, which means I'm not just someone who follows existing processes. I'm someone who can help improve and eventually automate them. If you need someone who sees the full picture, works without hand-holding, and gets better as your tools do, I'd like to talk.
$5
Hourly Rate
$800
Monthly (Est.)
Full-Time
Availability
10+ years
Experience
23
Jobs Done
Skills & Expertise
Languages
Industries Supported
Hire Caroline for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Sales Teams, VA for Real Estate
Client Reviews
Creative Agency
Caroline exceeded all my expectations. Communication was always clear and timely.
Portfolio
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