Monette V. – Customer service, encoder, data annotation, research, answer calls, call back customers, handle emails, Microsoft, Microsoft Outlook, Phone Support, Virtual Assistant, logistics, sales, products listing

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Customer service, encoder, data annotation, research, answer calls, call back customers, handle emails, Microsoft, Microsoft Outlook, Phone Support, Virtual Assistant, logistics, sales, products listing

I can be that person if you are looking for customer service for E-Commerce support. I can also set appointments for your customers, retain customers for you, and help you get orders. logistics, sales, products listing Monette Nayre Villanueva Amparo St. St Francis Village Brgy. Alingaro General Trias Cavite ______________________________________________________________________ ● Objectives: To seek a job that will give me challenges improve my skills, and be a part of a winning company. Skills and abilities: Good command of English language can write and speak well exposed to the industry where communicating to British and American customers, typing speed 50wpm, word and excel proficient, Amateur photographer. Communication skills, attention to detail, and proficiency in various software applications including Xero, Dialpad, Outlook, and CRM Can operate Zendesk, PowerBI, SalesForce, Hubspot, Big Commerce, and other CRMs. Experiences: Danzel' Candle Factory Manager 2002-2004 Job descriptions: Handles 20 employees, payroll, reports, productions, and marketing. Sitel OJV site Pasig City Philippines Equifax U.K. Financial Agent Job descriptions: Process credit reports, and issue credit scores to customers. Verification of public documents, Including passports, Birth certificates, Divorce papers, and Driving licenses. NCO Quezon City Philippines Clearwire U.S.A Technical Support Sept. 2012-February 2013 Job description: Broad-spectrum troubleshooting, reset remotely wireless modems, Operating systems like Mac, Windows 7 and 8, Android. Convergys Philippines Mandaluyong City Comcast U.S. Technical support Sept. 2013-June 2014 Job description: Troubleshoot LAN internet connection and Cable box. Youth Enrichment Tutorial Center, Co. Bacoor Cavite Part-time Teacher Feb.2012-May 2014 Job descriptions: Teaches English as a second language to foreign Students include all academic subjects. Prepare modules for all different Education levels. Commercium Financial Account Chat support for money transfer WFH From November 14 to March 2018 Concentrix Sta Rosa Nuvali Supporting TMobile Postpaid March 2022 To October 2022 Partner Hero Work-from-Home Chat support, Email and Phone. Handling different accounts using different CRM's November 24 2022 to September 22, 2023 Training and certification: Midland Plaza Training Center Manila Philippines Certificate in Modern Hotel, Restaurant, and Passenger Ship Operations March 16, 2004 Certificate in Hotel operations, Housekeeping, and Front office operation March 29, 2004 Education: STI Dasmarinas Branch, Philippines Associate in Computer Programming 1997-1998 DMMSU Bacnotan, Philippines Veterinary Medicine 1998-2001 ISPSC Ilocos, Sur Philippines High School Education Major in General Science October 2004-March 2005 Visayas State University Development Communication Major in Journalism 2009-2012 Personal Information: Age 43 Status Separated All the above information is true and correct. Monette N. Villanueva _____________________ Applicant MONETTE VILLANUEVA Brgy. Alingaro, General Trias, Philippines 30976     PROFESSIONAL SUMMARY   Objectives: To seek a job that will give me challenges and improving my skills, and be a part of a winning company.       SKILLS   Skills and abilities: Good command of English language, can write and speak well exposed to the industry were communicating to British and American customers, typing speed 50wpm, word and excel proficient, Amateur photographer. Can operate Zendesk, PowerBI, SalesForce, Hubspot, Big Commerce and other CRM's.       EXPERIENCE   Customer Service Representative II PartnerHero, General Trias , Philippines, Nov 2022 - Sep 2023  Hero  Work-from-Home  Chat support, Email and Phone  Handling different accounts using different CRM's  handled Customer Support for W[hidden] as an inbound support specialist and live chat agent. handled Customer Support for Dr. Martens US as an email support specialist. currently supporting Black Diamond Equipment as an email support specialist  Tripworks as Customer service Specialist And Echobox Customer Service Specialist Customer Service Representative Concentrix, Sta. Rosa Nuvali, Philippines, Mar 2021 - Oct 2022   Technical support Convergys, Mandaluyong , Sep 2013 - Jun 2014  Troubleshoot LAN internet connection and Cable box.   Technical Support NCO, City, Quezon, Philippines Clearwire, Sep 2012 - Feb 2013    Broad-spectrum troubleshooting, reset remotely wireless modems, Operating systems like Mac, Windows 7 and 8, Android.   Teacher Youth Enrichment Tutorial Center, Bacoor Cavite, Co., Feb 2012 - May 2014  Teaches English as a second language to foreign  Students include all academic subjects  Prepare modules for all different  Education levels  Commercium  Financial Account  Chat support for money transfer  WFH   Manager Danzel' Candle Factory , Jan 2002 - Jan 2004  Handles 20 employees, payroll, reports, productions, and marketing.   Financial Agent Sitel, OJV site, Pasig City, Philippines Equifax U.K  Process credit reports, and issue credit scores to customers  Verification of public documents  Including passports, Birth certificates, Divorce papers, and Driving licenses.     EDUCATION   Training and certification Midland Plaza Training Center, Manila, Philippines, Sep 2023   Associate: Computer Programming Jan 2012   Development Communication, Journalism Visayas State University, Mar 2005   Certificate in Hotel operations, Housekeeping, and Front office operation STI Dasmarinas Branch, Philippines, Mar 2004   Certificate in Modern Hotel, Restaurant, and Passenger Ship Operations Mar 2004   General Science ISPSC, Ilocos, Sur Philippines, Jan 2001   Medicine DMMSU, Bacnotan, Philippines, Jan 1998       LANGUAGE   English, Filipino, Visaya Proficient (C2)       ADDITIONAL INFORMATION   Education: STI Dasmarinas Branch, Philippines Associate in Computer Programming 1997-1998 DMMSU Bacnotan, Philippines Veterinary Medicine 1998-2001 ISPSC Ilocos, Sur Philippines High School Education Major in General Science October 2004-March 2005 Visayas State University Development Communication Major in Journalism 2009-2012 Personal Information: Age             43 Status           Separated All the above information is true and correct. Monette N. Villanueva _____________________     Applicant

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Hire Monette for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Sales Teams, VA for Real Estate