Anjely A. - CUSTOMER SERVICE REPRESENTATIVE | AMAZON SELLER CENTRAL | ORDER MANAGEMENT | eCOMMERCE

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CUSTOMER SERVICE REPRESENTATIVE | AMAZON SELLER CENTRAL | ORDER MANAGEMENT | eCOMMERCE

About Me Your customers deserve fast, professional support—and your e-commerce operations deserve someone who can keep every order, issue, and detail under control. With 10+ years of experience in customer service, e-commerce operations, order management, and administrative support, I help businesses deliver better customer experiences while keeping their daily operations organized and efficient. I bring hands-on experience managing customer inquiries and orders across Amazon Seller Central, Walmart, Shopify, and 70+ online marketplaces. I’ve handled the complete order lifecycle, including order processing, verification, tracking, fulfillment, returns, refunds, replacements, claims, cancellations, and issue resolution. My strength is combining exceptional customer service with accuracy, organization, and operational ownership. I understand that every customer interaction and every order can impact your business, which is why I handle concerns professionally, maintain accurate records, and follow each issue through to resolution. What I Can Offer Your Business • Amazon & E-commerce Support – Amazon Seller Central, Shopify, Walmart, Wayfair, Home Depot, and other marketplace operations • Customer Service – Email, chat, and phone support delivered with professionalism and a customer-focused approach • Order Management – Order processing, verification, tracking, fulfillment, cancellations, returns, refunds, and adjustments • Issue Resolution – Investigating order and delivery concerns, coordinating with suppliers and logistics partners, and following cases through to resolution • CRM & Ticket Management – Experienced with Zendesk, Freshdesk, CRM, helpdesk, and ticketing systems • Administrative Support – Accurate data entry, documentation, record maintenance, account support, and daily operational tasks • Remote Support – Able to work independently, manage multiple priorities, meet deadlines, and stay organized in a remote environment I’m the kind of professional who doesn’t simply answer tickets—I take ownership of problems, communicate clearly, pay attention to the details, and work toward the best outcome for both the customer and the business. If you’re looking for someone reliable who can reduce your workload, organize your customer requests and orders, and provide dependable day-to-day e-commerce support, I’m ready to help.

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Hire Anjely for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for SaaS, VA for Consultants