ANGELIE A. - Customer Service Representative | Virtual Assistant (Healthcare)

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Customer Service Representative | Virtual Assistant (Healthcare)

# ABOUT ME Hi! I’m **Angelie**, a highly reliable and experienced remote professional with **6+ years of experience** in Customer Service, Virtual Assistance, Technical Support, Sales, Appointment Setting, and Healthcare Support. I’m passionate about helping businesses **save time, improve customer satisfaction, and keep daily operations running smoothly.** I’m comfortable working independently, handling high-volume workloads, and learning new systems and processes quickly. ### ⭐ WHAT I CAN BRING TO YOUR BUSINESS * **6+ years of experience** in remote customer service and virtual support * Experienced in **Customer Service, Virtual Assistance, Technical Support, Sales, and Appointment Setting** * Skilled in handling **high-volume calls, emails, and live chats** * Strong experience in **CRM documentation and administrative tasks** * Experienced in **billing, claims, refunds, and customer issue resolution** * Healthcare support experience, including **Medicare Part D, benefits, coverage, and prescription concerns** * Experienced in providing **step-by-step technical troubleshooting and remote support** * Strong **problem-solving and multitasking** skills * Excellent **communication and customer service** skills * Experienced in both **inbound and outbound calls** * Proven ability to **meet KPIs and quality standards** * Promoted to **Subject Matter Expert (SME)** and experienced in managing/supporting a **10-member team** * Recognized as a **Top Agent for five consecutive months** * Comfortable working in a **home-based/remote environment** * Bachelor of Science in **Computer Engineering** ### 💼 WHY HIRE ME? I understand that hiring a virtual staff member is about more than simply completing tasks. You need someone who is **dependable, professional, proactive, detail-oriented, and able to represent your business well.** I take ownership of my responsibilities, communicate clearly, treat customers with professionalism and empathy, and make sure tasks are handled accurately and efficiently. Whether you need someone to **support your customers, manage appointments, handle calls and emails, provide technical assistance, assist with administrative tasks, or help with sales**, I’m ready to contribute and become a reliable part of your team. **If you're looking for someone experienced, dependable, adaptable, and committed to delivering quality work, I’d love the opportunity to work with you.** **Let’s work together and get things done!**

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Hire ANGELIE for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Medical Practices