FATUMA M. - CUSTOMER SERVICE REPRESENTATIVE

Kenya

$10

per hour

$1,600

per month

4.8(0 reviews)

Kenya

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed83 WPM

📶 Connection61 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire FATUMA

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About FATUMA M.

Looking for a reliable customer service representative? FATUMA has spent 5 years mastering this role. Day-to-day tasks span Communications, Customer Service, Customer Support, Time Management. Start at $10 per hour, or $1,600 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

FATUMA's Rate

$1,600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

CUSTOMER SERVICE REPRESENTATIVE

I have experience working as a Sales Assistant and Customer Service Representative, where I’ve learned how to communicate with different people, understand their needs, and help them find the right solutions. I enjoy interacting with customers, answering questions, handling concerns, and making sure they feel heard and valued. I’m a friendly, patient, and reliable person who takes pride in doing my work well. I can assist with sales, respond to customer enquiries, solve problems, and provide support in a professional and approachable way. I’m also a quick learner who adapts easily to new tasks and working environments. What I can offer clients is genuine care, clear communication, and a willingness to go the extra mile to make their experience a good one. My goal is not just to complete a task, but to leave customers feeling satisfied and confident in the service they receive.

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Communications Customer Service Customer Support Time Management Combinatorial Problem Solving Enterprise Sales Management Customer Experience

Languages

EnglishFilipino

Industries Supported

Hire FATUMA for: VA for SaaS, VA for E-commerce, VA for Retail, VA for B2B, VA for Real Estate

Client Reviews

👩

Sarah Johnson - 1 week ago

ShopifyPlus Store

FATUMA is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Frequently Asked Questions about FATUMA M.

Can I interview FATUMA before hiring?

Absolutely! You can request a video interview with FATUMA before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does FATUMA work in?

FATUMA is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can FATUMA work full-time and weekends?

Yes, FATUMA is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does FATUMA use?

FATUMA is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can FATUMA start?

FATUMA can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does FATUMA sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to FATUMA to sign. This ensures your confidential business information stays protected.