Christian G. - Customer Service Specialist. Email and Chat Support. Research Analyst.

Philippines

per hour

$1,120

per month

4.4(0 reviews)

Philippines

Member since November 2020

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed71 WPM

📶 Connection49 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

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About Christian G.

Christian works as a dedicated customer service specialist. email and chat support. research analyst. with 8 years of professional experience. Christian focuses on Atlassian JIRA, Microsoft, Zendesk, Research for clients worldwide. Available at $7 hourly ($1,120 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Christian's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Specialist. Email and Chat Support. Research Analyst.

You have extensive experience in customer service, particularly in helpdesk email and chat support roles. As a Customer Service Representative Team Lead, you managed a team focused on delivering high-quality support, ensuring customer satisfaction, and maintaining compliance with service level agreements (SLAs). You implemented process improvements and collaborated with cross-functional teams to resolve complex issues. In your role as a Customer Service Representative, you consistently exceeded performance metrics, providing efficient support while maintaining high customer satisfaction rates through CRM systems. Your experience also extends to research and analysis roles, having worked as a Research Analyst, where you gathered and analyzed data on executives and organizational changes, and as a Marketing Research Analyst, generating leads, sales and supporting advertising efforts for a magazine. Earlier in your career, you worked as a Technical Support Representative, assisting customers with technical issues, processing orders, and ensuring accurate account details. This blend of leadership, technical support, research, and customer service expertise showcases your ability to excel in fast-paced environments while prioritizing customer satisfaction and operational efficiency.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

8 years

Experience

Jobs Done

Skills & Expertise

Atlassian JIRA Microsoft Zendesk Research Customer Service Email Handling Virtual Assistant CRM Sales Management English Grammar

Languages

EnglishFilipino

Industries Supported

Hire Christian for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

🐕

Samantha Adams - 9 months ago

Pet Services

Christian is organized, proactive, and incredibly helpful!

Frequently Asked Questions about Christian G.

Can I interview Christian before hiring?

Absolutely! You can request a video interview with Christian before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Christian work in?

Christian is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Christian work full-time and weekends?

Yes, Christian is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Christian use?

Christian is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Christian start?

Christian can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Christian sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Christian to sign. This ensures your confidential business information stays protected.