Rahab W. - Customer Service Specialist| Virtual Assistance | Scheduling, Intake & CRM Support | HIPAA Certified

Kenya

$8.80

per hour

$1,408

per month

4.8(0 reviews)

Kenya

Member since July 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed74 WPM

📶 Connection35 Mbps

✅ Success Rate98%

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Hours per Week

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About Rahab W.

Rahab works as a dedicated customer service specialist| virtual assistance | scheduling, intake & crm support | hipaa certified with 7 years of professional experience. Rahab focuses on Documentation, Customer Service, Data Entry, Administrative Support for clients worldwide. Available at $8.8 hourly ($1,408 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rahab's Rate

$1,408/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Specialist| Virtual Assistance | Scheduling, Intake & CRM Support | HIPAA Certified

After 7+ years in high-volume customer service and team leadership, I'm moving into virtual assistance to bring that same reliability, accuracy, and communication discipline to clients who need dependable remote support, especially in medical, telehealth, and patient-facing spaces. Why my customer service background translates well to VA work: Scheduling & coordination: Coordinated daily calendars for 50+ orders with a 98% on-time rate, the same skill set needed for managing provider calendars and appointment booking Intake & documentation: Maintained 100% documentation accuracy across complex, time-sensitive requests, directly applicable to reviewing intake forms and patient records for completeness CRM management: Hands-on experience with HubSpot, Salesforce, and Google Workspace, keeping customer/client records clean and current Communication & escalation handling: Resolved 95% of complaints within 24 hours and trained staff on escalation protocols, skills that carry over directly to patient/client communication and problem-solving HIPAA Certified, with real experience handling sensitive data securely and accurately Team leadership: Led a team of 8 across 15+ monthly client accounts, managing workloads and deadlines, proof I can be trusted with responsibility from day one I'm not new to fast-paced, detail-critical work, I'm just applying it in a new setting. I'm organized, quick to learn new tools and systems, and committed to making my clients' day-to-day run smoother. Available full-time, fully remote. Open to medical VA, general admin, or customer support VA roles.

$8.80

Hourly Rate

$1,408

Monthly (Est.)

Full-Time

Availability

7 years

Experience

Jobs Done

Skills & Expertise

Documentation Customer Service Data Entry Administrative Support Google Workspace Scheduling and Calendar Management CRM Management Client Communication

Languages

EnglishFilipino

Industries Supported

Hire Rahab for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

💎

Victoria Mitchell - 10 months ago

Jewelry Brand

Rahab has an eye for detail that's perfect for our business.

Frequently Asked Questions about Rahab W.

Can I interview Rahab before hiring?

Absolutely! You can request a video interview with Rahab before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rahab work in?

Rahab is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rahab work full-time and weekends?

Yes, Rahab is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rahab use?

Rahab is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rahab start?

Rahab can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rahab sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rahab to sign. This ensures your confidential business information stays protected.