Joan M. - Customer Support & Administrative Virtual Assistant

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Customer Support & Administrative Virtual Assistant

Hi! I'm Joan Mae, a dedicated Customer Support and Administrative Virtual Assistant with over 7 years of professional experience delivering exceptional customer service and reliable administrative support. Throughout my career, I've worked with both local and international companies, assisting customers through email, phone, chat, and SMS while ensuring every interaction is handled with professionalism, empathy, and attention to detail. I also have experience supporting e-commerce operations, managing orders, tracking shipments, processing refunds, maintaining customer records, and collaborating with remote teams. I'm proficient in Shopify, Gorgias, Kustomer, Microsoft Office, Google Workspace, Slack, Microsoft Teams, Notion, and Canva. I quickly adapt to new systems, follow SOPs accurately, and enjoy working in organized, process-driven environments. Here's how I can help your business: • Customer support (Email & Chat) • Order processing and order management • Shopify store support • Administrative and back-office tasks • Calendar and email management • Data entry and documentation • CRM and helpdesk management • Microsoft Office & Google Workspace • Canva designs and basic content creation I take pride in being dependable, detail-oriented, and proactive. My goal is to provide outstanding support that keeps your customers satisfied while helping your business operate efficiently. If you're looking for a reliable Virtual Assistant who genuinely cares about delivering quality work, I'd love to be part of your team.

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Hire Joan for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare