Salie - Customer Support Agent

Philippines

$10

per hour

$1,600

per month

4.8(0 reviews)

Philippines

Member since April 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed45 WPM

📶 Connection51 Mbps

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Salie

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2
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About Salie

Looking for a reliable customer support agent? Salie has spent 10+ years mastering this role. Day-to-day tasks span eCommerce, Customer Support, Data Entry, Email Handling. Start at $10 per hour, or $1,600 monthly for 40 hours/week.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Salie's Rate

$1,600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Agent

I’ve spent over 10 years helping businesses mostly ecommerce brands and service providers in Australia and the US which I deliver exceptional customer support while keeping daily operations running smoothly. My core expertise includes: Email & chat customer support – I’ve handled thousands of customer inquiries across platforms like FreshDesk, Zendesk, and HubSpot. I respond quickly, solve problems without escalating when possible, and turn frustrated customers into loyal advocates. Order management & Shopify – I’ve processed hundreds of orders daily, managed returns and exchanges, and coordinated with warehouses to ensure accurate fulfillment. I’m comfortable inside Shopify, Amazon Seller Central, and various order management systems. Virtual assistant & admin support – From managing calendars and scheduling appointments to data entry and document preparation, I help busy owners reclaim their time. I’ve supported therapists, logistics teams, and sales departments with day‑to‑day tasks. Team leadership & process improvement – As a Team Leader, I mentored new hires, tracked KPIs, and created automated workflows that cut processing errors by 25%. I bring that same proactive mindset to every client. I don’t just follow instructions, I look for better ways to get things done. Logistics & warehouse coordination – I’ve coordinated with freight providers, tracked inventory, and communicated shipping updates to customers. I understand how the back end affects the customer experience. What makes me different, I don’t need constant supervision. I’m organized, detail‑oriented, and reliable. I meet deadlines, follow your SOPs, and ask the right questions when something isn’t clear. I also have a dedicated home office with high‑speed internet, backup connection, and all the tools needed to work remotely without interruption. If you need someone who genuinely cares about your customers and can handle the daily work without hand‑holding, I’d love to help.

$10

Hourly Rate

$1,600

Monthly (Est.)

Freelance

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

eCommerce Customer Support Data Entry Email Handling Helpdesk Order Processing Phone Support Virtual Assistant Customer Retention Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Salie for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👨‍🦱

James Wilson - 2 months ago

Real Estate Group

Great communication and solid work. Minor learning curve but overall excellent.

Frequently Asked Questions about Salie

Can I interview Salie before hiring?

Absolutely! You can request a video interview with Salie before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Salie work in?

Salie is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Salie work full-time and weekends?

Yes, Salie is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Salie use?

Salie is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Salie start?

Salie can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Salie sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Salie to sign. This ensures your confidential business information stays protected.