Ken M. - Customer Support Representative/ Virtual Assistant

Kenya

$6.60

per hour

$1,056

per month

4.4(0 reviews)

Kenya

Member since November 2025

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed83 WPM

📶 Connection65 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Ken

1
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Ken M.

Ken specializes in customer support representative/ work, backed by 3 years in the field. Ken handles Scripting and Communications, plus Customer Support and Data Entry. Book Ken for $6.6/hr - full-time monthly rate is $1,056.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ken's Rate

$1,056/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Representative/ Virtual Assistant

Customer Service Agent with hands-on billing experience built in high-volume BPO and remote support environments. I've resolved 120+ daily billing and account inquiries via Zendesk by investigating discrepancies, reversing misdirected payments (M-Pesa), correcting account errors, and reviewing transactions for accuracy and compliance. Currently supporting a global e-commerce platform remotely using Gorgias, Zoho, and Google Workspace, managing customer cases independently in an async, remote-first setup.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Scripting Communications Customer Support Data Entry Email Handling Project Scheduling Project Management Travel Planning

Languages

EnglishFilipino

Industries Supported

Hire Ken for: VA for Insurance, VA for Healthcare, VA for Finance, VA for SaaS, VA for Consultants

Client Reviews

👨‍🦱

James Wilson - 2 months ago

Real Estate Group

Great communication and solid work. Minor learning curve but overall excellent.

Frequently Asked Questions about Ken M.

Can I interview Ken before hiring?

Absolutely! You can request a video interview with Ken before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ken work in?

Ken is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ken work full-time and weekends?

Yes, Ken is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ken use?

Ken is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ken start?

Ken can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ken sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ken to sign. This ensures your confidential business information stays protected.