Vane k. - Customer support specialist /E-commerce and chat support /Email and live chat

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Customer support specialist /E-commerce and chat support /Email and live chat

Hello! I'm Vane K., a dedicated, detail-oriented, and highly reliable Virtual Assistant and Customer Support Specialist from Kenya with 3 years of hands-on experience helping busy business owners, e-commerce stores, and startups save time, reduce workload, and keep their customers happy and loyal. I specialize in Customer Service, Customer Support, Live Chat Support, Email Handling, Phone Support, and E-commerce Support. I understand that happy customers are the heart of every successful business, so I handle every single customer inquiry with patience, empathy, friendliness, and professionalism. I am skilled in managing customer chats, live chat support, email support, order processing, tracking orders, handling complaints, processing returns and refunds, and doing follow-ups to ensure excellent customer satisfaction, retention, and positive reviews. In addition to customer support, I am also very skilled in Data Entry, Excel, Google Sheets, Google Docs, Google Drive, Gmail Management, Admin Support, Calendar Management, and Communication Management. I am highly organized, reliable, fluent in English with excellent written and spoken communication, detail-oriented, fast learner, and I always deliver accurate and high-quality work on time, every time. I have stable high-speed internet with 25+ Mbps, power backup, and a quiet professional workspace with no background noise. I am available full-time for 40 plus hours per week, I can work in different time zones including US EST, PST, UK, and Australian time zones, I can work night shifts and weekends if needed, and I can start immediately without any delay. My hourly rate is $5 to $7 per hour and I am open to monthly contracts for long-term work. Tools I confidently use include Microsoft Excel, Google Sheets, Google Docs, Gmail, Google Drive, Shopify, Amazon, CRM tools, Zendesk, Freshdesk, Live Chat software, Slack, Trello, Asana, and other e-commerce and customer support tools. I am looking for a long-term opportunity where I can grow with your team, contribute to your success, and make your customers happy. If you are looking for someone who is dependable, hardworking, honest, quick to learn, and passionate about great customer service and e-commerce support, I am ready to help your business succeed. Thank you very much for considering my profile. I look forward to working with you and helping your customers have the best experience!

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Hire Vane for: VA for Agencies, VA for Startups, VA for E-commerce, VA for Marketing Agencies, VA for Influencers