Chidimma O. - Customer Support Specialist | e-commerce & Shopify

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Customer Support Specialist | e-commerce & Shopify

Shopify Customer Support Specialist for e-commerce brands and shopify stores that need reliable email support, live chat support, phone support, refunds & returns, order tracking, product listing and customer service. I help e-commerce businesses and shopify stores resolve customer issues, manage support tickets, handle refunds and cancellations, and keep customer inquiries from getting lost. With experience across FairMoney, CrowdForce, and Beverly Goods, I bring a combination of e-commerce support, fintech customer service, and customer retention experience to every customer interaction. If your inbox is growing, orders need attention, or customers are waiting for clear answers, I can help keep support organized and issues moving toward resolution. HOW I CAN SUPPORT YOUR BUSINESS E-commerce Customer Support: ▸ Respond to customer inquiries through email and live chat. ▸ Provide product information and order updates. ▸ Handle shipping delays, missing items, and delivery concerns. ▸ Maintain a professional, empathetic tone when handling complaints. Shopify Order Management: ▸ Check order details and tracking information. ▸ Assist with order changes, cancellations, refunds, and replacements. ▸ Follow up on unresolved delivery and fulfillment issues. ▸ Keep customer records and support notes accurate. Helpdesk & Ticket Management: ▸ Manage customer inquiries in Zendesk, Freshdesk, Freshchat, and similar platforms. ▸ Organize tickets, document interactions, and follow up on open cases. ▸ Escalate complex issues with clear notes when necessary. ▸ Identify recurring customer questions that may benefit from saved replies or improved support documentation. Customer Retention & Issue Resolution: ▸ Handle dissatisfied customers with patience and professionalism. ▸ Follow through on customer concerns until the next step or resolution is clear. ▸ Support retention through timely communication and thoughtful problem-solving. ▸ Share recurring customer feedback to help improve the customer experience. TOOLS & PLATFORMS E-commerce: Shopify Customer support: Zendesk, Freshdesk, Freshchat, Freshcaller, Gorgias Team collaboration: Slack, ClickUp, Monday. com Productivity: Google Workspace AI tools: ChatGPT and Claude Documentation and communication: Canva and Loom WHAT YOU CAN EXPECT ▸ Clear, professional written communication. ▸ Attention to detail when handling customer and order information. ▸ Organized ticket notes and consistent follow-up. ▸ Respect for your policies, workflows, and escalation procedures. ▸ Reliable remote communication and a focus on customer satisfaction. I am available for suitable remote e-commerce customer support projects, particularly ongoing email and live chat support, shopify order management, and helpdesk ticket handling. Need a Customer Support Specialist to keep your customer support inbox organized and your customers informed? Send me a message or invite me to your job post, and let's discuss what your team needs.

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Hire Chidimma for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail