Moat K. - Customer Support Specialist | EA & Admin Support| Chat, Email & Call Support

Kenya

$10

per hour

$1,600

per month

5.0(0 reviews)

Kenya

Member since March 2024

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed47 WPM

📶 Connection91 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Moat

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Moat K.

With 6 years of hands-on experience, Moat brings proven expertise as a customer support specialist | ea & admin support| chat, email & call support . Core competencies include Airtable, Social Media Management, Customer Service, Excel. Rates: $10/hour or $1,600/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Moat's Rate

$1,600/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | EA & Admin Support| Chat, Email & Call Support

I am a results-driven Customer Support Specialist and Virtual Assistant with hands-on experience supporting customers, managing operations, and keeping businesses organized, responsive, and efficient. I specialize in phone, email, and chat support, complaint resolution with empathy, data accuracy, and administrative support. What sets me apart is my strong attention to detail, analytical mindset, and ability to adapt quickly. I communicate clearly, work well independently, collaborate effectively with teams, and take ownership of tasks from start to completion. Whether supporting customers, assisting management, or organizing back-office operations, I focus on reliability, efficiency, and positive outcomes. I am currently open to remote opportunities where I can contribute as a Customer Support Specialist, Virtual Assistant, Chat Support Agent, Administrative Support, or Customer-Focused Sales Support professional. CORE STRENGTHS: • Customer Support (Phone, Email & Chat) • Marketing & Sales Support • Customer Engagement & Relationship Building • CRM, Ticketing & Customer Data Management • Complaint Resolution & Customer Retention • Administrative & Virtual Assistance • Inbox, Email & Documentation Management • Data Entry, Reporting & Record Accuracy • Analytical Thinking & Problem Solving • Microsoft Office (Word, Excel, PowerPoint) • Professional Communication & Team Collaboration

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

6 years

Experience

Jobs Done

Skills & Expertise

Airtable Social Media Management Customer Service Excel Phone Support Telephone Handling Virtual Assistant Email Marketing Appointment Setting Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Moat for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

📖

Christina Hill - 10 months ago

Educational Services

Patient and thorough. Moat explains everything clearly.

Portfolio

Frequently Asked Questions about Moat K.

Can I interview Moat before hiring?

Absolutely! You can request a video interview with Moat before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Moat work in?

Moat is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Moat work full-time and weekends?

Yes, Moat is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Moat use?

Moat is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Moat start?

Moat can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Moat sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Moat to sign. This ensures your confidential business information stays protected.