Okpala J. - Customer Support Specialist | Email, Chat, CRM & Operations Support

Nigeria

per hour

$1,120

per month

4.8(0 reviews)

Nigeria

Member since July 2025

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed42 WPM

📶 Connection53 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Okpala

1
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2
Request an interview
Meet in 15 minutes
3
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About Okpala J.

With 6 years of hands-on experience, Okpala brings proven expertise as a customer support specialist | email, chat, crm & operations support . Core competencies include Airtable, Zendesk, Customer Support, Email Handling. Rates: $7/hour or $1,120/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Okpala's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Email, Chat, CRM & Operations Support

I help businesses provide exceptional customer experiences, stay organized, and streamline operations. With 6 years of customer support experience, a BSc in Communication, and professional certification in customer support, I bring precision, empathy, and efficiency to every task I handle. I have worked with international clients across different time zones, supporting global teams and customers with clear communication, cultural awareness, and consistent availability. This experience allows me to adapt quickly to different workflows, expectations, and service standards while maintaining a professional customer experience. 💼 Core Expertise: Customer Support: Email, live chat, helpdesk, ticket handling, complaint resolution, and proactive client communication CRM & Data Management: HubSpot, Zoho, Airtable, Notion; CRM setup, updates, pipeline management, data cleaning Virtual Assistance & Admin Support: Calendar management, task coordination, document management, reporting, workflow optimization Tools I Use: Zendesk, Freshdesk, Intercom, Gohighlevel, Google Workspace, Microsoft Office, Trello, ClickUp, Slack WHY CLIENTS CHOOSE ME * Certified and experienced professional with 6+ years in customer support * Proven track record with international clients * Quick learner, detail-oriented, and proactive communicator * Handles sensitive data with full confidentiality * Reliable, with a solutions-first approach to every task I don’t just respond to messages , I ensure your customers feel valued, your operations run smoothly, and your team stays supported. Let’s work together to elevate your customer support and operations.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

6 years

Experience

Jobs Done

Skills & Expertise

Airtable Zendesk Customer Support Email Handling Virtual Assistant Calendar Management Live Chat Operator HubSpot Zapier Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Okpala for: VA for SaaS, VA for Consultants, VA for Coaches, VA for Law Firms, VA for Healthcare

Client Reviews

👷

Brian Moore - 5 months ago

Construction Co

Solid performance and good communication. Very satisfied overall.

Frequently Asked Questions about Okpala J.

Can I interview Okpala before hiring?

Absolutely! You can request a video interview with Okpala before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Okpala work in?

Okpala is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Okpala work full-time and weekends?

Yes, Okpala is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Okpala use?

Okpala is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Okpala start?

Okpala can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Okpala sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Okpala to sign. This ensures your confidential business information stays protected.