Favour A. - CUSTOMER SUPPORT SPECIALIST

Nigeria

per hour

$960

per month

4.4(0 reviews)

Nigeria

Member since October 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed90 WPM

📶 Connection97 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Favour

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Favour A.

Looking for a reliable customer support specialist? Favour has spent 2 years mastering this role. Day-to-day tasks span Customer Service, Customer Support, Email Handling, Phone Support. Start at $6 per hour, or $960 monthly for 40 hours/week.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Favour's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

CUSTOMER SUPPORT SPECIALIST

I am a Customer Support Specialist with over three years of experience in customer service, customer retention, and complaint resolution across telecommunications and insurance. I handle high volumes of customer inquiries through phone, email, and live chat, resolving billing disputes, managing support tickets, and ensuring timely follow-ups. I have experience with Zendesk, Freshdesk, Zoho Desk, Freshch at, Microsoft Office, and Google Workspace. I am skilled in CRM documentation, problem-solving, communication, and maintaining strong customer relationships. I am committed to delivering excellent customer experiences, meeting service-level targets, and contributing to customer satisfaction and retention.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

2 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Email Handling Phone Support Technical Support Channel Account Management Customer Retention Complaint Management CRM Management Escalations Desk

Languages

EnglishFilipino

Industries Supported

Hire Favour for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

👨‍🍳

Jason Wright - 8 months ago

Restaurant Group

Reliable, efficient, and always positive. A pleasure to work with.

Frequently Asked Questions about Favour A.

Can I interview Favour before hiring?

Absolutely! You can request a video interview with Favour before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Favour work in?

Favour is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Favour work full-time and weekends?

Yes, Favour is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Favour use?

Favour is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Favour start?

Favour can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Favour sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Favour to sign. This ensures your confidential business information stays protected.