Susan M. - Customer Support & Technical Support Specialist

Kenya

$6.60

per hour

$1,056

per month

4.7(0 reviews)

Kenya

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed36 WPM

📶 Connection31 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Susan

1
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2
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3
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About Susan M.

With 10+ years of hands-on experience, Susan brings proven expertise as a customer support & technical support specialist. Core competencies include Technical Writing, Customer Service, Customer Support, Helpdesk. Rates: $6.6/hour or $1,056/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Susan's Rate

$1,056/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & Technical Support Specialist

I have over 10 years of experience in customer service and technical support, helping customers and users resolve issues, troubleshoot problems, and navigate business applications. My experience includes customer support, technical support, CRM systems, QA, documentation, and remote support. I am a practical problem solver, detail-oriented, dependable, and comfortable learning new systems and processes. I enjoy helping people find solutions and making complicated processes easier to understand.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Freelance

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Technical Writing Customer Service Customer Support Helpdesk Technical Support CRM Desktop Applications User's Guide Writing Technical Documentation Quality Analyst

Languages

EnglishFilipino

Industries Supported

Hire Susan for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Sales Teams, VA for Real Estate

Client Reviews

🎵

Brandon Perez - 11 months ago

Music Production

Creative and organized. Keeps our projects running smoothly.

Frequently Asked Questions about Susan M.

Can I interview Susan before hiring?

Absolutely! You can request a video interview with Susan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Susan work in?

Susan is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Susan work full-time and weekends?

Yes, Susan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Susan use?

Susan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Susan start?

Susan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Susan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Susan to sign. This ensures your confidential business information stays protected.