Nancy N. - Executive & Personal VA | CRM | Real Estate | Social Media | Organized, Reliable Support

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Executive & Personal VA | CRM | Real Estate | Social Media | Organized, Reliable Support

My name is Nancy, and I am a multi-disciplinary Operations, Executive Support, E-commerce, and Digital Growth Specialist with 6+ years of experience supporting clients across healthcare, real estate, e-commerce, publishing, social media, and service-based industries. I provide dependable, hands-on support across administration, personal assistance, CRM management, customer service, social media, content creation, e-commerce, outreach, and digital operations. I’m proactive, organized, comfortable working independently, and focused on making my clients’ workload lighter and their day-to-day operations more efficient. Core Experience Executive & Personal Assistant Support Calendar and appointment management Email and inbox management Scheduling and rescheduling Daily and weekly priority management Deadline, renewal, and follow-up tracking Travel planning and coordination Research, reporting, and document organization Expense and receipt organization Coordination with vendors, contractors, attorneys, accountants, employees, and clients Administrative and operational support Managing confidential information professionally CRM, Customer Service & Outreach CRM management using HubSpot, Salesforce, KVCore, and LionDesk Contact, pipeline, tag, and lead-status management Lead nurturing and follow-up Customer inquiries, calls, emails, and messages Appointment coordination Prospect-list management Outreach tracking and reporting Customer relationship management Email and SMS follow-up workflows Identifying opportunities to improve customer experience and internal processes Healthcare & Medical Support With experience supporting medical consultants and healthcare professionals, combined with a strong understanding of healthcare administration, I have handled: Patient scheduling and coordination Patient intake and information collection Medical documentation and records organization Administrative healthcare support Confidential information handling Provider and patient communication Follow-ups and appointment coordination Accurate information management I understand the importance of accuracy, confidentiality, professionalism, empathy, and appropriate escalation when working with healthcare-related responsibilities. E-commerce & Online Store Management I support online businesses with the operational and customer-facing side of their stores. Shopify Product listings and optimization Inventory management Order processing and fulfillment Product launches and promotions Store organization and maintenance Customer support Performance tracking Etsy Product listing optimization Etsy SEO and keyword research using eRank and Alura Competitor and market research Shop organization and branding Customer communication Order management Social Commerce Facebook and Instagram Shop management Product catalogs and synchronization Shoppable content Community engagement Product promotion and social selling Social Media Management & Content I manage and support social media across Instagram, Facebook, TikTok, Pinterest, LinkedIn, and X, including: Content planning and calendars Daily posting and scheduling Community management Comments and DM responses Caption writing Trend and competitor research Hashtag and keyword research Brand consistency Analytics and performance reporting Social media campaigns Audience engagement Graphic Design & Video Editing I create and edit social media content using Canva Pro and CapCut, including: Branded graphics Reels and TikToks Short-form videos Captions and text overlays B-roll Video hooks Promotional content Book teasers Social media visuals Content adapted for different platforms I’m comfortable working from scripts, content ideas, hooks, Google Drive files, and existing brand guidelines while maintaining consistent visual style and messaging. Publishing, Authors & Book Industry I also have experience supporting authors and book-related projects, including social media and digital promotion. My experience includes: Author virtual assistance Social media management for book-related content Book launch support Book promotional content Canva graphics and book teasers TikTok and Reels content Reader community engagement Comments and DM management ARC-related coordination Newsletter and email support Publishing-related administrative assistance Maintaining an author’s brand and online presence Content Writing & SEO Blog and SEO content Website copy Product descriptions Landing-page content Newsletter and email campaigns Social media captions Marketing copy Ghostwriting Keyword research Content optimization WordPress management Digital Tools CRM: HubSpot • Salesforce • KVCore • LionDesk E-commerce: Shopify • Etsy • Printify • Meta Business Suite Social Media: Instagram • Facebook • TikTok • Pinterest • LinkedIn • X Design & Video: Canva Pro • CapCut • Adobe Suite • Figma Content & SEO: WordPress • SurferSEO • Jasper • Ghost Productivity: Google Workspace • Microsoft 365 • Slack • Trello • Notion • Asana • ClickUp • Zoom Accounting: QuickBooks • Xero AI: ChatGPT and AI-assisted productivity tools What Clients Can Expect From Me I bring 6+ years of hands-on experience, strong English communication, organization, reliability, confidentiality, attention to detail, proactive problem-solving, and independent decision-making. I don’t need constant supervision to keep things moving. Once I understand the workflow and expectations, I take ownership, manage priorities, communicate clearly, follow through, and look for ways to make the process better. Whether I’m supporting an executive or individual client, managing a CRM, handling customers, coordinating healthcare administration, managing an online store, supporting an author, creating social media content, editing videos, or handling daily operations, I focus on accuracy, consistency, professionalism, and real value. Availability I am available for full-time, long-term, and project-based opportunities, including remote roles requiring consistent availability across different time zones. My goal is simple: become a dependable extension of the client’s team, take ownership of the details, reduce their workload, and help keep everything organized and moving forward. Nancy

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Hire Nancy for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Digital Agencies, VA for SaaS