susan w. - Executive Virtual Assistant | Shopify Customer Service Specialist

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Executive Virtual Assistant | Shopify Customer Service Specialist

Executive Virtual Assistant | Shopify Customer Service Specialist Running a growing business means wearing too many hats managing your inbox, calendar, travel, customer service, and daily operations all at once. That's where I come in. I help entrepreneurs, executives, and Shopify store owners reclaim 10–20 hours per week by taking full ownership of their administrative operations and customer service so nothing falls through the cracks, no customer goes unanswered, and you stay focused on growing your business. Whether you need a reliable EA to keep your schedule conflict-free and your inbox organized, or a dedicated customer service specialist to handle your Shopify tickets, disputes, and fraud prevention I do both, and I do them well. Executive Virtual Assistant & Administrative Support ➜ Calendar Management – Scheduling appointments, coordinating meetings, managing reminders, and keeping your calendar organized and conflict-free at all times. ➜ Email Management – Organizing inboxes, prioritizing urgent messages, drafting professional responses, managing follow-ups, and ensuring zero emails go unanswered. ➜ Travel Management – Booking flights, hotels, and transportation, creating detailed travel itineraries, and ensuring smooth end-to-end travel coordination. ➜ Meeting Coordination – Scheduling virtual and in-person meetings, sending invitations, preparing agendas, and managing post-meeting follow-ups. ➜ Administrative Support – Daily task management, document organization, internet research, file management, and accurate data entry. ➜ Task & Project Organization – Managing workflows, tracking deadlines, and improving productivity using leading project management tools. ➜ Communication Management – Managing client communication, responding to inquiries professionally, and maintaining smooth communication between teams and clients. Shopify & Ecommerce Customer Service ➜ Email & Live Chat Support – Managing high-volume customer inquiries via Gorgias and Zendesk with speed, accuracy, and brand consistency so no ticket goes unanswered. ➜ Dispute & Chargeback Resolution – Building strong, evidence-based responses for PayPal, Klarna, and Shopify chargebacks to protect your revenue and reduce financial losses. ➜ Fraud Prevention – Proactively identifying high-risk orders, flagging suspicious activity, and implementing systems that stop fraudulent purchases before they result in chargebacks. ➜ Order Management – Handling order processing, fulfillment coordination, and shipment tracking inside Shopify, keeping customers updated in real time. ➜ Refunds, Returns & Cancellations – Managing your entire returns process with clear, consistent policies that reduce escalations and protect your store's reputation. ➜ Service Operations & Reporting – Maintaining daily performance tracking covering ticket volume, response times, resolution rates, and dispute outcomes. Tools I Use ➜ Google Workspace – Gmail, Google Calendar, Google Docs, Google Sheets, and Google Drive for communication, scheduling, collaboration, and file management. ➜ Microsoft Office – Microsoft Word, Excel, PowerPoint, and Outlook for professional documentation, reporting, and communication. ➜ Calendly – Scheduling meetings and managing appointments efficiently. ➜ Zoom & Google Meet – Virtual meetings, team collaboration, and client communication. ➜ Slack – Team communication, collaboration, and workflow management. ➜ Trello & Asana – Task management, project tracking, and workflow organization. ➜ Canva – Creating professional presentations, documents, social media graphics, and branded materials. ➜ Dropbox & Google Drive – File sharing, cloud storage, and document organization. ➜ Notion – Organizing tasks, notes, workflows, and project information efficiently. ➜ Gorgias & Zendesk – Managing customer support tickets, automations, canned responses, and helpdesk workflows for ecommerce brands. ➜ Shopify – Order management, fulfillment coordination, and customer communication inside the Shopify platform. ➜ ChatGPT – Research assistance, communication support, content drafting, and productivity enhancement. What sets me apart is simple I don't just complete tasks and move on. I build systems, identify gaps, and fix what's broken before you even notice it's broken. Whether it's a disorganized inbox, a messy ticket queue, unresolved disputes, or a calendar running your life, I take full ownership and deliver results you can measure. Available across U.S. (EST, CST, PST) and UK (GMT/BST) time zones with flexible coverage for both administrative and customer service support. If you're looking for one reliable professional who can manage both your operations and your customer experience send me a message or click "Invite to Job." I'd love to help your business run smoother, faster, and more profitably.

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Hire susan for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail