Samson . - Experienced Customer support/service professional | Executive Virtual Assistant

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Experienced Customer support/service professional | Executive Virtual Assistant

I am a reliable, proactive, and detail-oriented Customer Support and Administrative professional with experience supporting customers, managing day-to-day operations, handling communications, coordinating tasks, and working independently in fast-paced remote environments. In my current role with DeShapeables, a UK-based company, I provide customer support for an international customer base, handling enquiries, orders, delivery issues, returns, refunds, complaints, and follow-ups. I use tools such as Shopify, Wix, AfterShip, and ClickUp to manage customer requests, track orders and returns, coordinate tasks, and ensure issues are properly followed through to resolution. This experience has strengthened my ability to prioritise multiple requests, communicate clearly, remain calm under pressure, and maintain a high standard of customer service. I also have strong email and communication management skills, including responding to customer and business enquiries professionally, organising information, following up on outstanding requests, and ensuring important messages receive timely attention. I am comfortable with calendar management, scheduling and coordinating appointments, organising meetings, managing reminders, and helping ensure commitments and deadlines are not missed. Previously, I worked at Fidelity Bank Plc as a Bank Teller and Funds Transfer Officer, where accuracy, confidentiality, professionalism, attention to detail, and excellent customer service were essential. This experience taught me how to work responsibly with sensitive information, follow procedures, manage competing priorities, and maintain accuracy in a fast-paced environment. I am comfortable working remotely with Google Workspace, Microsoft 365, Trello, M[hidden], Zendesk, Freshdesk, Shopify, Wix, AfterShip, and ClickUp, and I adapt quickly to new tools and processes. What sets me apart is my combination of customer service, administrative support, e-commerce operations, communication, and remote-work experience. I take ownership of my responsibilities, communicate proactively, meet deadlines, and focus on solving problems rather than simply completing tasks. I am ready to support clients who need a dependable, organised, and professional remote assistant who can keep customers happy, communications organised, calendars and tasks on track, and daily operations moving smoothly.

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Hire Samson for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches