Caroline N. - Medical Virtual Assistant | Executive VA | Calendar & Email Management

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Medical Virtual Assistant | Executive VA | Calendar & Email Management

If you need a VA who shows up, follows through and does not need to be chased, that is exactly who I am. I have spent 10 years making sure things run properly. Not almost properly. Actually properly. My career has been built in fast-paced operational environments where accuracy was not optional, deadlines were real and the people depending on the work were counting on it being done right. I have managed daily workflows across multiple teams, compiled accurate reports for senior stakeholders, coordinated meetings, enforced compliance standards and kept operations moving without being asked twice. I do not wait to be told what needs attention. I notice it and I handle it. I am a HIPAA certified Medical Virtual Assistant with hands on training in Jane App EHR. I have completed patient scheduling, digital intake form management, chart navigation, billing verification, automated reminder setup and waitlist coordination. I understand what a healthcare practice needs from a VA and I take patient privacy and confidentiality with the seriousness it deserves. Beyond healthcare I am a capable and reliable general VA. I have supported executives with calendar management, inbox organisation, data entry, CRM management and operational reporting throughout my career. At ICEA Lion Group I managed client accounts and CRM pipelines while building long term professional relationships through consistent communication. At Food for Education I coordinated field operations across multiple sites, produced Sub-County data reports on strict deadlines and led structured weekly coordination meetings that kept teams aligned and accountable. I hold two HubSpot certifications in Service Hub Software and Inbound methodology covering contact management, customer service workflows, ticket management, service analytics and the full inbound approach. I use these skills to manage client relationships, track communications and keep CRM records clean and accurate. I am also trained in Kobo Toolbox and KoboCollect for field data collection, form design and mobile data entry. These tools gave me a strong foundation in structured data management and reporting under field conditions. The tools I work with daily include Google Workspace across Docs, Sheets, Gmail and Calendar, Microsoft Office 365 including Excel and Outlook, Slack, Zoom and HubSpot CRM. I adapt quickly to new platforms and I do not use unfamiliarity as an excuse. I work from a dedicated home office in Murang'a Kenya. My setup includes a Dell Core i7 workstation with 8GB RAM and 256GB SSD, a dedicated noise canceling headset for patient and client calls, high speed internet and a functional power backup system that ensures zero operational downtime. I am available full time Monday through Friday and flexible for US, UK and Australian client hours. I am not looking for a short term contract. I am looking for a long term working relationship with a client or agency that values reliability, accuracy and someone who genuinely cares about getting the work done right.

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Hire Caroline for: VA for Insurance, VA for Medical Practices, VA for Finance, VA for SaaS, VA for Consultants