Marvellous D. - Medical Virtual Assistant | Healthcare Appointment Setter | Patient Intake

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Medical Virtual Assistant | Healthcare Appointment Setter | Patient Intake

Hi, I am a dedicated Medical Virtual Assistant and Healthcare Outbound Specialist with a strong background in public health and clinical administrative operations. I assist healthcare practices, telehealth platforms, and wellness clinics with patient communication, appointment setting, and back-office administrative support. My Core Services & Technical Capabilities: • Healthcare Outbound Calling: Conducting patient follow-ups, appointment reminders, intake screenings, and scheduling with high empathy and clear phone etiquette. • Patient Intake & Administrative Support: Collecting patient details, organizing records, managing provider calendars, and drafting professional correspondence. • Technical & Office Tools: Proficient in Google Workspace (Docs, Sheets, Drive), Microsoft 365, Zoom, Microsoft Teams, and EHR/CRM data management. • Quality & Accuracy: Committed to close attention to detail, strict patient privacy, accurate data entry, and efficient workflow execution. Work Experience Position 1: Medical Administrative Assistant / Clinical Intern (Human Physiology) Organization: Federal Medical Centre (FMC) Location: Nigeria Key Responsibilities & Achievements: • Handled patient intake procedures, gathered accurate medical history details, and maintained patient confidentiality in a high-volume healthcare setting. • Coordinated appointment scheduling, provider availability, and patient follow-up inquiries to maintain smooth clinic workflows. • Assisted with medical records management, ensuring patient files and logs were organized, updated, and easily accessible for clinical staff. • Delivered professional, empathetic front-desk and phone support, assisting patients with care instructions and clinic navigation. Position 2: Business & Operations Manager Organization: Marvel Pay Charge & Retail Services Location: Delta State, Nigeria Key Responsibilities & Achievements: • Managed daily business operations, inventory tracking, customer transactions, and service delivery. • Developed strong client relationship skills by providing direct, high-quality customer service and resolving customer inquiries promptly. • Maintained accurate financial records, sales logs, and daily reconciliation sheets using digital spreadsheet tools. • Overseen time-sensitive service operations requiring high attention to detail, efficiency, and clear communication. Position 3 / Training Experience: Virtual Assistant Practical Training Organization / Program: Vsavvy Academy & Tech Crush Training Key Practical Skills & Project Work: • Administrative & Back-Office Support: Applied hands-on training in calendar management, document drafting in Google Docs, and spreadsheet calculations/data entry using Google Sheets. • Customer Care & SOP Creation: Practiced writing Standard Operating Procedures (SOPs) and drafting professional customer service response templates for client communication scenarios. • Remote Tools Proficiency: Configured and utilized workspace applications including Google Drive, Microsoft Teams, and Zoom Workplace to execute administrative assignments. • Workflow Automation & Research: Conducted practical assignments focused on lead organizing, file management, and client scheduling workflows. With a strong academic background in Medical Physiology and ongoing studies in Public Health, combined with hands-on clinical experience in a major medical center, retail business management, and formal training in virtual administrative workflows, I bring a well-rounded set of skills to your team. I leverage my deep understanding of medical terminology, human physiology, customer service, and digital office management to ensure operational reliability, accurate data handling, and excellent patient care. Let’s connect to discuss how I can streamline your practice’s operations and patient outreach!

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Hire Marvellous for: VA for Insurance, VA for Healthcare, VA for Finance, VA for B2B, VA for SaaS