Fiona A. - Administrative Support | Customer Support | Marketing Management

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Administrative Support | Customer Support | Marketing Management

a detail-oriented and reliable Virtual Assistant with professional experience in customer service, administrative support, appointment scheduling, inbound and outbound calls, non-voice support, and customer inquiry handling. In my previous role as a Patient Care Representative, I handled appointment scheduling, confirmations, rescheduling, follow-ups, calls, administrative tasks, and customer concerns while maintaining professionalism, accuracy, and confidentiality. I also have experience working in a fast-paced customer service environment. I am proficient in Microsoft Excel and Google Workspace and have strong communication, active listening, multitasking, time management, problem-solving, and conflict-resolution skills. I hold a degree in Bachelor of Science in Business Administration major in Marketing Management and certifications as a Certified Marketing Management Specialist and Certified Professional Office Administrator. I’m currently looking for clients who need reliable support with administrative tasks, customer service, scheduling, data and records management, communication, and other day-to-day business needs. My rate is negotiable depending on the scope of work, workload, and schedule. I’m willing to learn new tools and processes and would love the opportunity to grow with your business.

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Hire Fiona for: VA for Agencies, VA for Startups, VA for E-commerce, VA for Insurance, VA for Healthcare