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Hire Quality Analyst In The Philippines

Robert B.

$3.13/Hour

Philippines

Member since:


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Quality Analyst

4.5

I worked in the BPO industry for 8 years. Worked in various positions and I’d like to focus on my career highlights. It was when I got promoted to Performance Analyst. My day-to-day task was to monitor the team’s performance and conduct coaching sessions to provide feedback and redirect teammates to their main opportunities. I guide them in creating SMART action plans to help them achieve the client’s target. Other than that I supported one of the largest money processors in the U.S. and was part of our debit card team. Throughout my career experience, I have acquired skills in reading and analyzing transactions to ensure that customers can track and manage their expenses. I have also gained knowledge of claims investigation and adjudication. I also became part of our identification and security team, and what we do was monitor account activities, and conduct risks assessment to mitigate fraud. These skills I shared are only a few of my experiences and showcased that I’m flexible and can easily adapt to changes.

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$3.13/Hour Full-Time Bachelor 4 years
EXPECTED SALARY AVAILABILTY
$3.13/Hour Full-Time
EDUCATION EXPERIENCE
$Bachelor 4 years

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