Beth .. – Remote Customer Support & Operations Team Lead

Q: Can I interview Beth before hiring?

Absolutely! You can request a video interview with Beth before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Beth work in?

Beth is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Beth work full-time and weekends?

Yes, Beth is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Beth use?

Beth is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Beth start?

Beth can typically start within 24-48 hours after you finalize the contract.

Q: Does Beth sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Beth to sign.

Kenya

per hour

$640

per month

4.8(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed58 WPM

📶 Connection40 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Beth

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2
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About Beth ..

A Kenya-based remote customer support & operations team lead, Beth combines 6 years of experience with a 4.8-star track record. Skilled in Airtable and 3 other areas including Atlassian JIRA, SAP, Customer Service. Hire Beth at $4/hr or $640/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Beth's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Remote Customer Support & Operations Team Lead

I have over 5 years of experience in customer service and real-time operations. At Glovo Kenya, I lead high-volume courier and customer support, resolving 50+ courier issues daily and reducing delivery delays. I manage Jira tickets, schedule rollouts using Excel and Slack, and troubleshoot partner devices. I also coach and mentor 25+ support agents, improving productivity and customer satisfaction, while ensuring smooth communication between couriers, partners, and internal teams. Alongside that, I work part-time as a remote Virtual Assistant, supporting clients with data management in Google Sheets and Airtable, task coordination in Notion, workflow automation through M[hidden], transcription, social media scheduling, and general administrative support.

Hourly Rate

$640

Monthly (Est.)

Full-Time

Availability

6 years

Experience

Jobs Done

Skills & Expertise

Airtable Atlassian JIRA SAP Customer Service Time Management Combinatorial Problem Solving Project Scheduling CRM Leadership Development Salesforce.com

Languages

EnglishFilipino

Industries Supported

Hire Beth for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Sales Teams, VA for Real Estate

Client Reviews

👨‍🍳

Jason Wright• 8 months ago

Restaurant Group

Reliable, efficient, and always positive. A pleasure to work with.

Frequently Asked Questions about Beth ..

Can I interview Beth before hiring?

Absolutely! You can request a video interview with Beth before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Beth work in?

Beth is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Beth work full-time and weekends?

Yes, Beth is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Beth use?

Beth is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Beth start?

Beth can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Beth sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Beth to sign. This ensures your confidential business information stays protected.