Ma J. - Team Manager

Philippines

per hour

$1,280

per month

5.0(0 reviews)

Philippines

Member since January 2024

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed43 WPM

📶 Connection41 Mbps

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire Ma

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Ma J.

Ma specializes in team manager work, backed by 5 years in the field. Ma handles Salesforce Marketing Cloud and Customer Service, plus Data Entry and Time Management. Book Ma for $8/hr - full-time monthly rate is $1,280.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Ma's Rate

$1,280/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Team Manager

Hello, I'm Josephine, and I bring a wealth of experience in leadership and management roles within the customer service and business process outsourcing industries. For the past two years, I served as the Team Manager at Easy VA. In this role, I conducted bi-weekly coaching sessions with cold caller agents, ensuring their performance met established quality standards through regular audits, coaching, and calibrations. I took charge of handling support to address concerns promptly and participated in various meetings and calibrations to ensure operational smoothness. My journey in customer service and sales extends beyond Easy VA. As an Inside Sales Specialist at RXPTEAM Realtor, I did cold calling, set appointments, and performed basic prospect qualifications. In my role as Team Manager and Hiring Manager at Alorica Centris I conducted interviews and coached employees to excellence, executed corporate business imperatives, and ensured compliance with regulations. I led a team of up to 20 employees, providing daily call monitoring, feedback, and coaching based on quality standards. Prior to Alorica Centris, I served as a Team Manager at Teletech Novaliches. In this role, I maintained a positive leadership presence, participated in quality management programs, and completed the Customer Services Team Leader Certification Program. Throughout my career, I've demonstrated a commitment to fostering teamwork, delivering outstanding customer satisfaction, and optimizing team results. I pride myself on understanding and complying with policies, procedures, and regulations while continuously seeking opportunities for improvement. I look forward to leveraging my extensive experience and leadership skills to contribute to the success of your team.

Hourly Rate

$1,280

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Salesforce Marketing Cloud Customer Service Data Entry Time Management Virtual Assistant CRM English (US)Cold Calling Administrative Support Google Docs

Languages

EnglishFilipino

Industries Supported

Hire Ma for: VA for Agencies, VA for Startups, VA for E-commerce, VA for B2B, VA for SaaS

Client Reviews

🧔

Christopher Davis - 3 months ago

SaaS Startup

Top-tier virtual assistant. Reliable, smart, and takes initiative.

Frequently Asked Questions about Ma J.

Can I interview Ma before hiring?

Absolutely! You can request a video interview with Ma before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Ma work in?

Ma is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Ma work full-time and weekends?

Yes, Ma is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Ma use?

Ma is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Ma start?

Ma can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Ma sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Ma to sign. This ensures your confidential business information stays protected.