Salahuddin S. - Technical Support Specialist | Data Entry | Remote Support | IT Support Specialist

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Technical Support Specialist | Data Entry | Remote Support | IT Support Specialist

Experienced IT professional with over 6 years of hands-on experience in technical support, helpdesk operations, remote support, system administration, data entry, and customer service. Possesses a strong technical background in troubleshooting hardware and software issues, supporting end users, managing IT systems, and maintaining accurate records and documentation. Skilled in Microsoft 365, Active Directory, Intune and Endpoint Management, remote support tools, networking, ticket management, SQL Server database administration, and general IT operations. Proven ability to diagnose and resolve a wide range of technical issues involving desktops, laptops, operating systems, applications, user accounts, network connectivity, printers, peripherals, and other IT-related concerns. Experienced in providing remote and onsite assistance, responding to support tickets, prioritizing incidents, documenting resolutions, and ensuring that user concerns are handled efficiently and professionally. Familiar with user account administration, access management, device configuration, software deployment, system monitoring, and basic security practices. In addition to technical support responsibilities, experienced in data entry, database administration, record management, customer inquiries, and maintaining organized and accurate information. Capable of working with SQL Server databases and performing tasks that require attention to detail, accuracy, consistency, and data integrity. Strong documentation skills, with the ability to create clear technical instructions, troubleshooting guides, process documentation, and support records that can be easily understood by both technical and non-technical users. A reliable, adaptable, and detail-oriented professional who works effectively both independently and as part of a team. Demonstrates strong problem-solving and analytical abilities, excellent communication skills, and a customer-focused approach to technical support. Comfortable working in fast-paced environments, managing multiple priorities, meeting service expectations, and learning new technologies and processes quickly. Committed to providing dependable IT support, maintaining high-quality service, protecting organizational information, and contributing to efficient and productive business operations.

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Hire Salahuddin for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare