Frida N. - Administrative &Operations Support Virtual Assistant |Customer support

Make an offer.

How to Hire Frida

1. 1
   Send a message

   Or request an interview

2. 2
   Request an interview

   Meet in 15 minutes

3. 3
   Start with a trial

   Weekly billing, cancel anytime

Administrative &Operations Support Virtual Assistant |Customer support

I’m an Administrative & Operations Virtual Assistant with experience in administrative support, customer communication, guest support, data entry, records management, scheduling, task follow-up, event coordination, and process documentation. In my current volunteer role with ASADS, I support the Executive Administration team and serve as Welfare Department Team Lead. I coordinate volunteers, track assigned tasks, maintain participant records for initiatives involving 500+ participants, and communicate with team members through Gmail, Slack, Microsoft Teams, and WhatsApp. I have also started developing SOPs and KPIs for the Welfare Department to document processes, clarify responsibilities, and track team activities. I also have previous office administration and customer-facing experience, including responding to enquiries, maintaining customer records, scheduling appointments, preparing documents, and managing digital and physical files. Alongside my administrative experience, I have hands-on short-term rental experience from supporting a family-owned Airbnb. I assisted with bookings, responded to guest messages, shared check-in and property information, and handled guest check-ins when my mother was unavailable. I work with Google Workspace, Microsoft Office, Trello, Slack, Microsoft Teams, Zoom, Google Meet, WhatsApp, and AI productivity tools. I’m comfortable learning new systems and working across different workflows. I have a dedicated home office setup with high-speed internet and am available to work with clients and teams across global time zones. I’m flexible and adaptable to different schedules and working arrangements. I’m open to working with founders, executives, remote teams, and growing businesses that need administrative, customer support, guest support, or operations assistance. I bring hands-on experience, clear communication, organized task management, and a willingness to take responsibility for assigned work from start to follow-up.

Skills & Expertise

Languages

Industries Supported

Hire Frida for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare