Christopher C. - Virtual Assistant and Automation

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Virtual Assistant and Automation

Hey! I'm Chris, I've spent the last 4 years working remote in customer support, sales support, and ops, and somewhere along the way I got tired of doing repetitive stuff manually, so I just... started building tools to fix it myself. Day-to-day, I handle high-volume customer support (100+ messages a week, keeping satisfaction above 95%), process transactions without dropping the ball on accuracy, and keep CRM records clean and up to date. I've also helped move the needle on actual business numbers — like a 12% bump in team revenue just from turning complaint calls into sales, and a 10% lift in customer retention. But the part I actually enjoy most is the automation side. I taught myself Google Apps Script and ended up building a whole workflow system (Sheets + Slack) that replaced a manual, error-prone process at my current job — it's been running daily ever since. I also built an HR/payroll portal prototype that ended up shaping the platform my company uses now. I'm also Lean Six Sigma and Scrum certified, so the "let's make this less annoying" instinct isn't just a hobby — it's kind of my thing. If you need someone reliable for customer support, sales support, VA work, or just someone to look at your messy process and go "okay, I can automate that", that's me. What I'm good at: Customer Support · CRM Management · Sales Support · Virtual Assistant Work · Workflow Automation · Process Improvement · Working Independently, Remotely, Without Micromanagement

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Hire Christopher for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare