Opeyemi K. - Virtual Assistant | Customer Service Representative

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Virtual Assistant | Customer Service Representative

I am a proactive and detail-oriented Virtual Assistant with over two years of experience providing administrative, executive, and customer support to remote teams and clients. I help busy professionals and businesses stay organized, communicate effectively, and manage their day-to-day operations efficiently. My experience includes calendar and inbox management, meeting coordination, travel planning, document preparation, data entry, CRM management, customer service, internet research, and general administrative support. In my previous role as an Executive Administrative Virtual Assistant at BrightPath Consulting, I managed calendars, email inboxes, and meeting schedules for three senior consultants while coordinating competing priorities. Through effective scheduling and organization, I helped reduce scheduling conflicts by 30%. I also coordinated meetings, prepared agendas and supporting documents, arranged business travel, drafted and formatted reports and presentations, managed digital filing systems, conducted research, completed data-entry tasks, and coordinated communication between teams, clients, and stakeholders. I also have experience as a Customer Support Virtual Assistant, where I supported customers through phone, email, and live chat. I handled customer complaints, account inquiries, refund requests, and order-related issues while maintaining accurate CRM records and following up on unresolved cases. I am proficient in Google Workspace, Microsoft Office, Slack, Microsoft Teams, Zoom, Asana, Notion, Trello, HubSpot, Zendesk, Freshdesk, QuickBooks, Xero, Canva, Mailchimp, and AI productivity tools such as ChatGPT, Claude AI, and Grammarly. What makes me stand out is my ability to combine strong administrative organization with excellent customer service and communication skills. I am dependable, adaptable, detail-oriented, and comfortable working independently in fast-paced remote environments. I take initiative, prioritize tasks effectively, protect confidential information, and focus on completing work accurately and on time. My goal is to become a reliable extension of your team—taking care of the administrative details, keeping communication organized, and helping you save time so you can focus on your most important business priorities.

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Hire Opeyemi for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare