Hire Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert In Uganda

Are you looking to hire a Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert In Uganda? Our Marketplace has over 200,000+ virtual assistants ready to assist you! Starting at $3 an hour or $400 per month, these cost-effective virtual assistants are ready to help you grow your business!
Profile picture of Zam K., Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert

Zam K.

$1120/Month
($7/Hour)

Uganda

Member since:

Last logged: ago


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Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert

5.0

πŸ”Ή Customer Support (Phone, Email, Chat) πŸ”Ή Lead Generation & Sales πŸ”Ή Digital Marketing & E-commerce πŸ”Ή Finance & Bookkeeping πŸ”Ή Project & Admin Management Hi, I’m Zam Kisakye, a results-driven Virtual Assistant with expertise in customer service, sales, lead generation, finance, and marketing. I’ve worked across industries like banking, e-commerce, healthcare, education, and aesthetics, helping businesses optimize workflows, increase revenue, and boost customer retention. I specialize in: βœ… Customer Support & Success – Multi-channel support, CRM management, and retention strategies. βœ… Sales & Lead Generation – Cold outreach, appointment setting, and high-converting sales funnels. βœ… Finance & Administration – Billing, invoicing, reconciliations, and bookkeeping. βœ… Marketing & Social Media – Content scheduling, email/SMS marketing, and engagement strategies. Whether you need a customer success expert, a sales strategist, or a finance-savvy VA, I’m here to help your business grow efficiently! πŸš€ πŸ“Œ What I Bring to the Table: πŸ”Ή Customer Success & Support βœ” Multi-channel support (Phone, Email, Live Chat, Social Media). βœ” CRM management (HubSpot, Salesforce, Zoho, GoHighLevel). βœ” Customer retention strategies to boost satisfaction and loyalty. βœ” Handling support tickets, refunds, disputes, and escalations. πŸ”Ή Sales & Lead Generation βœ” Cold outreach (calls, emails, LinkedIn DMs) to book high-value appointments. βœ” Nurturing leads via LinkedIn, Facebook, and Instagram. βœ” Sales funnel optimization and lead conversion strategies. πŸ”Ή Digital Marketing & E-commerce Support βœ” Social media management & content scheduling (Canva, Later, Buffer). βœ” Email & SMS marketing (Klaviyo, Mailchimp). βœ” E-commerce operations – Order management, inventory tracking, and dispute resolution (Shopify, Printify). πŸ”Ή Finance & Bookkeeping βœ” Invoicing, reconciliations, financial reporting (QuickBooks, Xero, Flexcube). βœ” Accounts Payable/Receivable & payroll processing. βœ” Budgeting & financial analysis. πŸ”Ή Project & Admin Support βœ” Calendar & Email Management (Gmail, Outlook). βœ” Research, Data Entry & Report Preparation. βœ” Task & Timeline Management (Asana, Trello, ClickUp, M[hidden]). βœ” SOP Documentation & Team Coordination. πŸ›  Tools & Platforms I Use πŸ”Ή CRM & Customer Support – HubSpot | Salesforce | Zoho | Zendesk | GoHighLevel | Intercom | Tawk.to πŸ”Ή Finance & Admin – QuickBooks | Xero | Flexcube | Excel | Google Workspace πŸ”Ή Marketing & E-commerce – Canva | Klaviyo | Shopify | Printify | Later | Mailchimp πŸ”Ή Project & Collaboration – Asana | Trello | ClickUp | M[hidden] | Notion | Slack πŸ”Ή Communication – Zoom | Microsoft Teams | ConnectTeams | Google Workspace πŸ’Ό Work Experience: πŸ”Ή Customer Service Specialist | Astranti (UK) | 2025 – Present πŸ“Œ Providing multi-channel customer support & student assistance. πŸ”Ή Sales, Finance & Admin Assistant | Fraser’s Mathematics Solutions (USA) | 2024 – 2025 πŸ“Œ Managed CRM, processed invoices, and assisted in sales outreach. πŸ”Ή Customer Service & Virtual Assistant | Pretty Perfect You Aesthetics Clinic (USA) | 2024 πŸ“Œ Client scheduling, lead generation & marketing support. πŸ”Ή Admin & Finance Lead | Rind Pharma (UK) | 2021 – Present πŸ“Œ Overseeing finance, administration & executive support. πŸ”Ή Various Roles | I&M Bank Uganda | 2014 – 2021 πŸ“Œ Branch Operations Manager – Led banking operations & team performance. πŸ“Œ Customer Service Officer – Handled client services & inquiries. πŸ“Œ Procurement & Admin Officer – Managed vendor contracts & procurement. πŸŽ“ Education & Certifications: πŸŽ“ Bachelor’s in Business Administration (Accounting) | Kampala University, Uganda πŸ“œ Virtual Assistance Program & AI Fundamentals | ALX Africa | 2024. πŸ“œ Work flow Specialist| Asana Academy Mar 2025 πŸ’‘ Let’s Connect & Work Together!

EXPECTED SALARY AVAILABILTY EDUCATION EXPERIENCE
$1120/Month Freelance Bachelor 3 years
EXPECTED SALARY AVAILABILTY
$1120/Month Freelance
EDUCATION EXPERIENCE
$Bachelor 3 years

Portfolio

Zam K.

Lead Generation

Zam K.

Car Dealers US

Zam K.

Calendar management

Zam K.

Research

Zam K.

Social Media Scheduling & Management

Zam K.

Hubspot CRM

Zam K.

Shopify

Zam K.

Canva designs

Zam K.

Project Management

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Why Do I Need A Virtual Assistant

We call them virtual assistant because they work from home

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