Maryann U. - Virtual Assistant / Customer Support Specialist

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Virtual Assistant / Customer Support Specialist

I bring over 8 years of professional experience in HR, recruitment, administration, customer service, and virtual assistance, with a strong track record of keeping processes organized, communication flowing, and day-to-day operations running smoothly. I am particularly strong in administration, documentation, coordination, data entry, record management, scheduling, email and communication management, and handling multiple priorities without losing attention to detail. I have managed recruitment processes from start to finish, coordinated with candidates, clients, managers, and employees, prepared reports and documentation, maintained accurate records, followed up on outstanding tasks, and ensured that important information gets to the right person at the right time. Beyond administration, I bring strong customer service and communication skills. I am comfortable responding to inquiries, understanding what people need, resolving routine issues, documenting recurring concerns, and escalating matters appropriately when they require another level of support. My HR background has also taught me how to handle confidential information professionally and communicate with people from different backgrounds and levels of seniority. I am highly organized, proactive, dependable, and comfortable working independently. I don't need to be constantly reminded about pending tasks. I naturally keep track of what needs to be done, what is urgent, what requires follow-up, and what can be improved. What I can offer a client is simple: reliable support, excellent organization, clear communication, accurate documentation, and someone who genuinely takes ownership of the work. Whether it is managing an inbox, coordinating schedules, updating records, supporting customers, preparing reports, or assisting with everyday administrative tasks, I can step in, understand the workflow quickly, and help keep things moving.

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Hire Maryann for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare