Mercy W. – Virtual Assistant | Social Media Manager |Real Estate & Property Management Specialist

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Virtual Assistant | Social Media Manager |Real Estate & Property Management Specialist

My name is Mercy, and I’m a reliable Virtual Assistant and Social Media Manager with 4 years of hands-on experience supporting entrepreneurs, business owners, growing teams, and remote companies with administrative support, customer service, social media management, and daily operations. I help clients save time, stay organized, and focus on growth by handling the behind-the-scenes tasks that keep their business running smoothly. I’ve worked remotely with different companies and brands, supporting both business operations and customer-facing roles that require professionalism, discretion, strong communication skills, and consistency. In addition to general VA and social media support, I also assist with Airbnb and property-related guest communication, calendar coordination, issue handling, and customer experience support—making me a strong fit for service-based, hospitality, and real-estate-adjacent businesses. What I Do Best Administrative & Executive Support • Email and inbox management (Gmail, Outlook) • Calendar management, scheduling, and reminders • Data entry and document organization • CRM management (HubSpot, Zendesk, Freshdesk) • File management using Google Drive and Dropbox • Online research and reporting • Task coordination and daily operations support Customer Support & Guest Communication • Email, chat, and phone support • Responding to inquiries professionally and promptly • Order processing and follow-ups • Social media customer support and DM handling • Airbnb-style guest communication (inquiries, check-in/check-out messages, follow-ups) • Issue escalation and coordination when needed • Maintaining customer satisfaction and consistent brand voice Social Media Management • Content creation and scheduling • Caption writing and basic copywriting • Content calendars and posting plans • Engagement management (comments, DMs, community support) • Instagram, Facebook, and TikTok support • Canva for graphics and social media visuals • Brand-aligned communication and audience engagement Marketing & Online Support • Newsletter and email support • Lead management and follow-ups • Basic analytics and reporting • Assisting with promotions, launches, and campaigns • Supporting online visibility and engagement goals Why Clients Choose Me • Strong written and verbal communication skills • Highly organized and deadline-driven • Calm under pressure and solution-oriented • Quick learner and adaptable to new tools and systems • Professional, trustworthy, and proactive • Experience working with international clients • Able to work independently with minimal supervision My Work Approach I understand that every business is different, which is why I take time to understand your systems, goals, and expectations. I focus on clarity, consistency, and proactive communication so tasks are handled efficiently and nothing falls through the cracks. Whether you need help for a few hours a day, part-time support, or full-time assistance, I’m committed to delivering reliable, high-quality work that supports long-term growth. Tools & Platforms I Use • Google Workspace (Docs, Sheets, Calendar) • Microsoft Office • Canva • HubSpot, Zendesk, Freshdesk • Airbnb platform • Social media scheduling tools • Project management tools (Trello, Notion, Asana, ClickUp) Availability I’m currently available for short-term or long-term projects and open to working with startups, small businesses, property teams, and established companies. If you’re looking for a Virtual Assistant who is dependable, organized, and genuinely invested in helping your business grow, I’d be happy to support you.

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Hire Mercy for: VA for Agencies, VA for Startups, VA for E-commerce, VA for Marketing Agencies, VA for Influencers