Harvey J. - Virtual Assistant | Social Media Operations | Admin & Operations Support

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Virtual Assistant | Social Media Operations | Admin & Operations Support

Most businesses don't lose customers because of bad products — they lose them because of poor communication, slow responses, and disorganized back-office operations. I've spent 6+ years making sure that doesn't happen. Starting as a Customer Service Representative in BPO, I built the foundation: handling high-volume accounts, resolving complaints, processing claims, and maintaining meticulous records — all while hitting communication standards under pressure. Over time, I moved from front-line service into operations leadership. As a Food & Beverage Supervisor at Hain Restaurant, I managed a team of 20, processed end-to-end payroll, controlled departmental budgets, and coordinated supplier relationships — all simultaneously. As a Finance Associate at The Henry Resort Boracay, I tracked daily sales, reconciled invoices, and kept financial records audit-ready across departments. Now I'm doing both of those things — remotely, at once, for US-based clients. I currently manage a publishing operation of 250+ Facebook, Instagram, and TikTok accounts, coordinating daily content deployment and asset workflows under tight timelines. Alongside that, I worked as a Project Management & Process Improvement Specialist for a sourcing company — running Asana and Notion boards, facilitating team meetings and one-on-ones, writing SOPs, producing executive documentation, and editing short-form video and carousel content in CapCut and Canva. What ties all of this together: I can run complex operations, communicate clearly across time zones, and actually get things done — without needing to be micromanaged. 📌 Open to full-time remote roles as: Project Management VA · Social Media Operations · Operations Support · General VA · Admin 📩 [hidden]

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Hire Harvey for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail