Karen R. - Virtual Assistant

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Virtual Assistant

My background includes Customer Service, Technical Support, and Virtual Assistant. Previously, I worked with high-volume customer-support call centers for major cable/telephone/internet service providers and travel companies. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cut-offs, repair technician delays/no-shows, equipment malfunctions, taking orders, and booking, canceling, and changing a reservation). I consistently was able to meet my targets every month. I had been under a sales account before wherein we process, cancel, and ship orders. I was associated with one of the financial institutions based in the United States. Our main responsibility is to handle refunds. We have a very wide range of support since we do banking. This includes refunds, wire transfers, deposits, disputes, and email escalations, etc. After a few months, I was promoted as a Tier 2 agent in which we already handle escalated concerns. I am a home-based transcriber, too. As a transcriber, we always see to it that what we put in the system are accurate. Accuracy and efficiency are our main focus in this kind of job. Also, I was associated with a Telco based in the US. Basically, we are the next level of support already wherein we troubleshoot customer's services like their cable, phone, and internet service using a more powerful tool compared to our front liners. Along with it, we are required to deliver exceptional customer service. We just do not aim to resolve our customer's concerns over the phone, but we offer them the best experience ever because we want to be remarkable as we aim to be in our every conversation. I also worked as a Virtual/Admin Assistant at Pathcutters in which I was associated with one of the biggest Real Estate companies in Australia. I was assigned as the Investment Associate Manager. My job includes several processes. Those are to process invoices, schedule routine inspections, process applications, follow up smoke alarms, and process lease renewals. Recently, I also was able to work with an E-commerce as an Operations Executive which is also an online job. This client was working with online coaches. I was assigned to do several tasks such as monthly backups of our Gliffy Diagrams, doing Pay Graphly task, schedule monthly and weekly meetings using Calendar, updating our KPI Sheet, email management, create images in Canva, etc. Currently, I work as a full-time Publicist Assistant at a PR firm based in the US. Here is a list of my responsibilities: -Media list building: pull contacts from Cision and Google News -Manage media opportunity client alerts through AE’s inbox -Follow-up emails with media twice a month -Scheduling interviews on Google calendar and if applicable, outlet’s guest booking form. -Industry research. -Updating master VIP media contact list. -Managing client awards. -Pulling Press Release Metrics with Newswire and logging in media tracker. -Updating client metric spreadsheet weekly. -Assisting with client updates and reports through outbound emails.

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Industries Supported

Hire Karen for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare