Digital Operations & AI Coordinator

Position Title Digital Operations & AI Coordinator Position Overview Joy Fluent is seeking a highly organized, tech-savvy Digital Operations & AI Coordinator to oversee the day-to-day execution of client projects, internal systems, AI tools, and team workflows. This role serves as the operational hub of the company, ensuring projects move forward, deadlines are met, systems are maintained, and AI-powered processes are continuously optimized. The ideal candidate enjoys building structure, solving problems, documenting processes, and leveraging technology to create efficiency. This is not a traditional administrative role. This position sits at the intersection of operations, project management, digital systems, automation, and AI. Core Responsibilities Project & Client Delivery Management Manage client projects from onboarding through completion Track all deliverables, deadlines, and project milestones Coordinate work across designers, developers, content creators, and contractors Maintain project visibility and status updates Identify risks, bottlenecks, and missed deadlines before they impact clients Ensure client deliverables meet quality standards before submission AI & Automation Management Assist with implementation and optimization of AI tools across the business Maintain ChatGPT, Claude, Notion AI, and other AI-powered workflows Develop and improve AI prompts, templates, and operational processes Identify repetitive tasks that can be automated Recommend and implement efficiency improvements using AI and automation tools Help build and maintain Joy Fluent's AI-powered service delivery systems Go High Level (GHL) Administration Maintain GHL pipelines, workflows, automations, and forms Monitor lead flow and customer journey processes Troubleshoot automation issues Coordinate funnel launches and updates Support CRM organization and data integrity Assist with campaign setup and implementation Systems & Process Documentation Create and maintain Standard Operating Procedures (SOPs) Document workflows and internal processes Build training materials for team members Organize company knowledge bases and resources Ensure operational consistency across all client projects Team Accountability & Coordination Facilitate weekly team accountability meetings Track assignments and follow-up actions Monitor project progress and team capacity Ensure deadlines and commitments are being met Provide regular status updates to leadership Maintain task management systems such as ClickUp Digital Operations Support website projects and digital implementation efforts Coordinate content publishing schedules Assist with email marketing and campaign execution Monitor platform integrations and digital tools Maintain operational dashboards and reporting Success Metrics Success in this role will be measured by: Client projects delivered on time Team deadlines consistently met SOPs documented and maintained GHL systems functioning properly AI workflows implemented and utilized Reduced operational bottlenecks Improved team accountability Increased efficiency through automation Preferred Skills & Experience Required Experience managing multiple projects simultaneously Strong organizational and time management skills Familiarity with AI tools including ChatGPT and Claude Experience with project management platforms such as ClickUp, Asana, or Monday Excellent written and verbal communication skills Strong problem-solving abilities Ability to work independently and proactively Preferred Go High Level (GHL) experience CRM management experience Workflow automation experience Notion experience Basic website knowledge (WordPress, Lovable, or similar platforms) Experience supporting remote teams Digital marketing operations experience About Joy Fluent Joy Fluent helps founders, small businesses, nonprofits, and professionals gain clarity, communicate their value, and build momentum through strategy, systems, communications, AI-powered solutions, and implementation support. Our work is grounded in one simple belief: Clarity creates confidence. Connection creates opportunity. Momentum comes through intentional action. We are looking for someone who loves bringing order to complexity, embraces technology, and enjoys helping ideas move from vision to execution. 👍🏾