Brendah K. - Customer Service Specialist

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Customer Service Specialist

I’m a Customer Support Specialist with over three years of experience supporting customers across e-commerce, healthcare, and service-based environments. My experience includes handling high-volume customer interactions through phone, email, and live chat while ensuring that each customer receives clear, professional, and personalized support. I specialize in resolving customer concerns from initial inquiry through resolution, including order management, shipping and delivery issues, returns and refunds, payments and billing, account updates, product guidance, and complaint resolution. I’m also experienced in coordinating with internal teams, fulfillment and logistics partners, and other stakeholders when an issue requires additional support. In my current remote customer support experience, I work with e-commerce customers across multiple communication channels, manage orders and shipments, document interactions in CRM systems, and work toward service-level, quality, productivity, and customer satisfaction targets. I have experience working with platforms and tools such as Zendesk, Gorgias, Shopify, order-management systems, Microsoft Office, and Google Workspace. My healthcare experience has also strengthened my ability to handle sensitive information, communicate with empathy, maintain accurate customer records, and remain professional when dealing with complex or time-sensitive concerns. Beyond simply answering questions, I focus on understanding the underlying issue, taking ownership of the customer’s concern, finding practical solutions, and keeping the customer informed throughout the process. I’m comfortable working independently in a remote environment, managing multiple priorities, and collaborating with different teams to ensure issues are resolved efficiently. My goal is to provide a customer experience that makes people feel heard, supported, and confident that their concerns are being handled properly.

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Hire Brendah for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for Insurance, VA for Healthcare