Majharul I. - Customer Support Agent

Bangladesh

per hour

$1,120

per month

5.0(0 reviews)

Bangladesh

Member since September 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed67 WPM

📶 Connection73 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Majharul

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Request an interview
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About Majharul I.

Majharul specializes in customer support agent work, backed by 4 years in the field. Majharul handles Shopify and Zendesk, plus Customer Service and Customer Support. Book Majharul for $7/hr - full-time monthly rate is $1,120.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Majharul's Rate

$1,120/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Agent

I’m a Customer Support & E-commerce Support Specialist with hands-on experience helping online businesses manage high-volume customer interactions, resolve order issues, and deliver a smooth customer experience. I have experience handling 200+ support tickets per day, personally responding to 120+ customer inquiries daily while maintaining clear, professional, and customer-focused communication. I’m Gorgias and Zendesk certified, with practical experience working with helpdesk platforms, managing email and chat tickets, organizing customer requests, and maintaining efficient support workflows. My experience includes Shopify and Etsy/POD businesses, giving me a strong understanding of e-commerce operations beyond simply answering tickets. I’ve handled a wide range of customer and operational issues, including order tracking, shipping delays, fulfillment problems, refunds, returns, cancellations, damaged or missing orders, payment and dispute-related concerns, and general product inquiries. I’ve also coordinated directly with suppliers and production teams to investigate order issues and find practical solutions for customers. My approach to customer support is simple: respond quickly, understand the actual problem, provide a clear solution, and make sure the customer feels heard. I understand that support is not only about closing tickets. A well-handled conversation can protect customer trust, reduce unnecessary refunds and complaints, and contribute to long-term customer retention. I’m detail-oriented, reliable, comfortable with high ticket volumes, and able to work independently. Whether you need someone to manage a busy inbox, support your Shopify store, handle customer escalations, or keep orders and fulfillment issues organized, I can step in and contribute with minimal onboarding.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Shopify Zendesk Customer Service Customer Support Data Entry Virtual Assistant Etsy Cold Calling Adobe Photoshop Gorgias

Languages

EnglishFilipino

Industries Supported

Hire Majharul for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail

Client Reviews

🚚

Timothy Young - 7 months ago

Logistics Co

Great work and communication. Delivers consistently good results.

Portfolio

Frequently Asked Questions about Majharul I.

Can I interview Majharul before hiring?

Absolutely! You can request a video interview with Majharul before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Majharul work in?

Majharul is based in Bangladesh and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Majharul work full-time and weekends?

Yes, Majharul is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Majharul use?

Majharul is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Majharul start?

Majharul can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Majharul sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Majharul to sign. This ensures your confidential business information stays protected.